MARYANN GLASS
Columbus,OH
Summary
Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures. Dependable Computer Operator specializes in accepting, transmitting and storing sensitive customer data. Maintains strict adherence to applicable regulatory and legal requirements to mitigate risk and liability. Trusted to handle exceptionally valuable and important digital assets for companies and customers alike.
Overview
33
33
years of professional experience
Work History
Computer Operator Supervisor II
State of Ohio (Bureau of Workers’ Compensation)
04.2004 - 03.2021
- Supervise Computer Operators, Information Technologists and assistant shift supervisor in a unit containing a large mainframe and/or microcomputer system in a 24/7 work week and 365 day per year, assigns work duties, schedules work, resolves or helps resolves sensitive/complicated system or network issues.
- Orders supplies, monitors Computer hardware inventory stock, monitors Computer Software Inventory
- Establishes policies and procedures for unit conducts Investigatory interviews as well as document interview[s] as needed
- Assisted in the implementation of new technology initiatives, leading to increased efficiency across departments. Improved system efficiency by monitoring computer performance and troubleshooting issues as the arose.
Computer Operator Supervisor I
State of Ohio (Bureau of Workers’ Compensation)
01.1997 - 05.2004
- Supervise a staff of computer Operators (Op 2, 3 and 4), assist the Shift Supervisor II in a unit or a shift containing a large mainframe computer system, assist with network units/center, monitor unit with HELP Desk duties
- Monitor computer job production and print room workflows
- Collect data, draw valid conclusions based on data, Establish shift policies and procedures
- Assign shift work/schedules to Computer Operators
- Perform timekeeping functions as needed
- Maintain and monitor shift problem logs Help shift/unit for problem solving
- Train staff as needed
- Monitor environmental as well as environmental equipment as needed for shift.
- Streamlined operations for increased productivity by identifying bottlenecks and addressing issues promptly.
- Managed daily operations effectively, ensuring deadlines were met without compromising safety or quality standards.
- Promoted a safe working environment by enforcing compliance with established policies and procedures.
Computer Operator 3
State of Ohio (Ohio Student Loan/Aid Commission)
02.1988 - 12.1998
- Mount magnetic tapes on IBM tape drives run high speed laser and Impact printers to perform print output from computer job runs
- Initiates procedures to start stop back up save restore and/or shut down
- Identify and/or correct minor repairs to computer equipment as needed
- Assembles and distributes computer print-outs, cleans and maintains peripheral equipment as needed Trains new operators as needed
Education
High School Diploma -
North High School
100 Arcadia Ave Columbus OhioAssociate of Science - Computer Programming/Systems Analysis
Bliss College
Columbus OhioSkills
- Bug Report
- Technical Troubleshooting
- Log Updates
- Multitasking Abilities
- Organizational Skills
- Critical Thinking
- Time Management
- Quality Assurance
- Decision-Making
Skillset
MVS/ZOS, TSO, Roscoe, JCL, Jes2, Jes3, environments Windows Client Server Systems, Windows 10 environment Windows 365, Microsoft Excel, SharePoint, Word, Outlook, CA-7, CA-11 scheduling package[s] SCCM. Remedy problem log system, IBM 3090, 4381, HARRIS 1600 manual operating system, IBM Tape drives and cartridges, IBM Laser and Impact Printers, Pitney Bowls decollators and trimers and bursters. FMLA Coordinator, Procurement
Skillset
REFERENCES FURNISHED UPON REQUEST
Timeline
Computer Operator Supervisor II
State of Ohio (Bureau of Workers’ Compensation)
04.2004 - 03.2021
Computer Operator Supervisor I
State of Ohio (Bureau of Workers’ Compensation)
01.1997 - 05.2004
Computer Operator 3
State of Ohio (Ohio Student Loan/Aid Commission)
02.1988 - 12.1998
High School Diploma -
North High School
Associate of Science - Computer Programming/Systems Analysis
Bliss College
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