Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Mary Ann Guzman

Mary Ann Guzman

Dickinson,TX

Summary

Versatile team member offering over 18 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Experienced supervisor brings sales expertise and strong listening skills to growing team. History of building customer loyalty with fast, friendly and knowledgeable service.

Overview

23
23
years of professional experience

Work History

Deli Associate

Walmart
League City, TX
08.2018 - Current
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Learned other teammates' work tasks to train as backup.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.

Department Manager

Walmart
Broomfield, CO
06.2015 - 08.2016
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.

Bakery Associate

Walmart
Broomfield, CO
08.2016 - 08.2018
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Wrapped, boxed and weighed bakery department products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.

Optician

Walmart
Englewood, CO
08.2007 - 08.2011
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.

Vision Center Manager

Walmart
Broomfield, CO
07.2011 - 06.2015
  • Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
  • Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
  • Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
  • Explained prescriptions, optical terminology, and products to customers.
  • Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Defined clear targets and objectives and communicated to other team members.

Front End Supervisor

Walmart
Englewood, CO
08.2006 - 08.2007
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Associate

Walmart
Englewood, CO
08.2004 - 08.2006
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.

Receptionist

Bonfils Blood Center
Aurora, CO
08.2003 - 02.2004
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.

Data Entry Specialist

Janus Capital Group
Denver, CO
07.1999 - 05.2003
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Identified data entry errors and reported to necessary departments.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Organized, sorted and checked input data against original documents.

Education

High School Diploma - General Studies

Clear Creek High School
League City, TX
05.1983

Skills

  • Teamwork and Collaboration
  • Customer Relations
  • Freshness Control
  • Employee Training and Supervision
  • Adaptability and Flexibility
  • Dependable and Cooperative
  • Cash Drawer Operations
  • Machinery Upkeep
  • Managing Orders and Deliveries
  • Time Management

Timeline

Deli Associate

Walmart
08.2018 - Current

Bakery Associate

Walmart
08.2016 - 08.2018

Department Manager

Walmart
06.2015 - 08.2016

Vision Center Manager

Walmart
07.2011 - 06.2015

Optician

Walmart
08.2007 - 08.2011

Front End Supervisor

Walmart
08.2006 - 08.2007

Associate

Walmart
08.2004 - 08.2006

Receptionist

Bonfils Blood Center
08.2003 - 02.2004

Data Entry Specialist

Janus Capital Group
07.1999 - 05.2003

High School Diploma - General Studies

Clear Creek High School

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Mary Ann Guzman