MARYANN KATHERINE REDD
Safeguard Properties
Jacksonville,FL
1
Certification
14
years of professional experience
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Work History
Sales Professional
3 Years 1 Month- Engage in personalized interviews with prospective residents, understanding their needs and preferences to find their perfect fit within the community
- Followed up with leads and prospects to address concerns and enhance leasing conversion rates
- Ensured apartments were move-in ready by inspecting and adding last-minute touches.
- Sourced new residents through innovative marketing strategies, expanding community visibility and engagement
- Coordinated lease renewal process, ensuring timely communication and fostering resident retention
- Reached performance objectives and generated over $500 in sales.
- Increased market share from 35% to 94% states by effectively implementing new sales systems.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
Preservation Specialist
9 Years 8 Months- Coordinated contractor assignments to address code violations for foreclosure properties, supplying vendors with essential location information
- Mitigated losses to the banking companies and investors by managing the maintenance and repair of bank owned foreclosure properties
- Reviewed incoming code violations, repair orders, and demolition orders for foreclosure properties to facilitate compliance and preservation
- Processed high volume of work orders for bank owned foreclosure properties, ensuring timely maintenance and repair
- Preserve and protect a portfolio of foreclosure properties from public foreclosure sale through return to investor/insurer
- Improved overall collection condition by conducting regular inspections and addressing any conservation concerns promptly.
Eligibility Interviewer
4 Months- Documented communications and contacts with clients to maintain accurate case records
- Reviewing and explaining the monthly benefit amount to the customer
- Managing an electronic caseload that varies based on the community needs, ensuring that accuracy levels are maintained, and cases are processed within the specified time frames set by federal and state regulations
- Reviewed and explained monthly benefit amounts to customers, ensuring clarity and understanding of their public assistance eligibility
- Monitored updates to regulations and policies with changes in rules, laws, procedures, etc
- That affect timeliness and accuracy
Emergency Management Specialist - Contract
1 Year 8 Months- Developing emergency management standards, regulations, practices, training, and procedures
- Considerable emergency management program development experience
- Demonstrated extensive experience in developing emergency management programs
- Good skills in analyzing complex issues
- Demonstrated strong understanding of emergency and crisis management planning.
- Applied expertise in implementing crisis plans effectively
- Exhibited strong skills in analyzing complex issues for effective resolution.
- Received and responded to referrals for the ESG-CV program
- Screened referrals by phone or in person, sometimes in the field
- Tracked all referrals/screenings and communicated outcomes to a referral source
- Responded to inquiries from clients and the community
- Completed referrals to other community agencies for ineligible clients
- Provides crisis intervention to patients/families with psychosocial needs and coordinates, facilitates development of a discharge plan of care
- Provides care and services to all patient groups: neonatal, infant, pediatric, adolescent, and adults
- Maintained detailed spreadsheets to client eligibility for reporting purposes using MS Excel Pivot Tables and V-Lookups
Claims Processing Examiner (Contract)
7 Months- Uploaded documentation and reports to corporate database using Stars to streamline claims processing
- Exhausted all options before offering refunds to maintain revenue streams
- Completed required investigations on referred files in timely manner
- Investigated questionable claims to determine payment authorization
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures
- Verified and analyzed claims settlement data for validity using MS Excel pivot tables and VLookups
- Paid and processed claims within designated authority level
Contract - Health Agent
2 Years 3 Months- Achieved or exceeded sales quotas across product lines using acquired product knowledge and selling skills
- Presented and explained recommended product solutions, including benefits, features, and company services.
- Facilitated application process, advised customers of eligibility, and followed established procedures to adhere to department and federal guidelines
- Facilitated application process, advise customers of eligibility, and follow established procedures to adhere to department and federal guidelines
- Reviewed and delivered product fulfillment materials, ensuring customers received comprehensive information
- Reviewed with and delivered product fulfillment materials to customers
- Maintained inbound availability to support telephone service levels and customer satisfaction
- Adhered to call scripts and sales processes including documentation in contact management system
- Ensured all compliance regulations were met
Safety - Concurrent and Contract
2 Years 8 Months- Active DBIDS- OSHA 10 Maritime fire-watch safety watches for fire hazards in the workplace while work is performed by other employees
- Adhered to conditions and requirements outlined in Hot work permit to mitigate fire hazards during operations
- Maintained cleanliness of work area by removing debris and hazards regularly
- Cleaned up workspace at the end of each shift
- Monitored storage of flammable materials to prevent contact with ignition sources
- Executed fire response procedures by extinguishing fires immediately or activating fire alarms to safeguard personnel and property
- Dialed 911 or activated emergency alarm to report urgent situations
- Ceased operations immediately upon identifying any hazardous conditions in the area
- Shipfitter helper in establishing reference points on structural member or steel parts to indicate bending, cutting, drilling and other machining necessary to fabricate steel into ship members holds workpieces during welding operations
Accounts Analyst (Contract)
10 Months- HIPAA EDI transactions review aging reports edit accordingly by pivot table data sheets and initiate calls to customers with past due balances to arrange for payment
- Initiated collection calls to major account customers, researched and resolved billing issues on complex accounts to facilitate timely payments.
- Resolved customer complaints and research account discrepancies, analyzed receivables data for customers
- Forecast cash collections, evaluating and escalating issues to appropriate internal and external contacts SAP financial solutions
- Maintain current knowledge of policies, rules, laws that govern child welfare
- Assisting Amerihealth Caritas plan members highly developed Cultural Awareness and Sensitivity
- Maintained call logs and tracked expected payment dates to ensure follow-up on outstanding balances.
- Maintained call logs and expected payment dates
Sterile Processor
6 Months- Executed sterilization, decontamination, assembly, inspection, packaging, and tracing of instruments and equipment in a timely manner to ensure quality standards throughout warehouse
- Conducted quality control tests daily to ensure compliance with standards.
- Carried out responsibilities according to established directions in the procedure manual.
- Supported department activities as a team member to optimize instrument and equipment processing.
- Advocated for patients within the healthcare team.
- Supported the facility team by performing delegated activities for patient care.
Loan Processor
4 Months- Accurate packaging of all loans originated by loan officers
- Input proper loan information into the system for processing
- Gathered information and coordinated movement of files from pre-approval to closing, ensuring a smooth transition through the loan process
- Entered accurate loan information into the system, facilitating efficient processing and tracking
- Verified and ensured completeness and accuracy of loan documentation, adhering to company policy and compliance standards
- Insurance and Title review or contacting agency for documents
Education
Bachelor of Science - Health Administration
Completed professional development in science
Bachelor of Criminal Justice - Administrative Management
Skills
Case Planning
Ethical Practice
Policy Knowledge
Regulatory knowledge
Progress Monitoring
Legal Compliance
Service Coordination
Certification
Pharmacy Technician, FSCJ, 2023, 2-40 Health Agent, Licensed Health Agent.
Timeline
Sales Professional
InterSolutions
08.2023 - CurrentRead More
Eligibility Interviewer
State of Florida
12.2022 - 04.2023Read More
Emergency Management Specialist - Contract
Emergency Solutions Grant - COVID-19 (ESG-CV)
07.2020 - 03.2022Read More
Claims Processing Examiner (Contract)
Prudential Financial
11.2019 - 06.2020Read More
Contract - Health Agent
Florida Blue
08.2017 - 11.2019Read More
Preservation Specialist
Safeguard Properties
01.2017 - CurrentRead More
Safety - Concurrent and Contract
NSC Technologies
12.2016 - 08.2019Read More
Accounts Analyst (Contract)
Citra Health Solutions
02.2016 - 12.2016Read More
Sterile Processor
Contract - UHS
06.2015 - 12.2015Read More
Loan Processor
PHH Mortgage
10.2012 - 02.2013Read More
University of Phoenix
Bachelor of Criminal Justice from Administrative Management
Read More
Walden University
Bachelor of Science from Health Administration
Read More