Maryann Marcolini
GHCA
New Port Richey,FL
13
years of professional experience
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Work History
Membership Director
3 Years 7 Months- Assisted in developing membership engagement strategies to enhance community participation.
- Supported administrative tasks related to membership onboarding and renewals efficiently.
- Coordinated events and workshops to promote member networking opportunities.
- Maintained accurate records of member interactions and feedback for continuous improvement.
- Analyzed member feedback and trends to improve service offerings and satisfaction.
- Led cross-functional teams in executing membership events, increasing participation rates.
- Optimized membership database management for accurate records and reporting efficiency.
- Spearheaded communication campaigns to increase awareness of membership value propositions.
- Streamlined membership application process, resulting in higher conversion rates from prospective to actual members.
- Trained and mentored staff on best practices for member support and engagement.
- Organized and executed successful events, fostering a sense of community among members.
- Managed annual budget allocation relating specifically towards membership services/programming activities in consultation with other department heads and stakeholders.
- Managed membership database efficiently, ensuring accurate tracking and reporting of key metrics.
- Analyzed data to identify trends and opportunities for improving the overall member experience.
- Spearheaded efforts to improve organizational visibility within target demographics through various channels such as social media, newsletters, and local events.
Assistant Manager
2 Years 6 Months- Coordinated team schedules to optimize resource allocation and improve operational efficiency.
- Implemented process improvements that enhanced service delivery and customer satisfaction.
- Monitored inventory levels to ensure optimal stock availability and reduce waste.
- Trained new staff on company policies, procedures, and best practices for effective performance.
- Led team in achieving operational goals and maintaining store compliance with company policies.
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Developed scheduling strategies to optimize labor costs while ensuring adequate coverage.
- Implemented inventory management procedures that reduced stock discrepancies and improved accuracy.
- Resolved customer complaints promptly, resulting in increased satisfaction and repeat business.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Education
Bachelor of Science - Law
Skills
Staff training and development
Timeline
Membership Director
GHCA
01.2023 - CurrentRead More
Assistant Manager
Walgreens
01.2014 - 07.2016Read More
Kingsborough Community College
Bachelor of Science from Law
Read More