Mary Ann Mullis
Earlville
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
14
14
years of professional experience
Work History
Assistant Manager
TOMY International
Dyersville
10.2011 - Current
- Maintained up-to-date knowledge of company products and services.
- Answered phones and emails from consumers with the concerns they were having with our product.
- Helped consumers with questions and concerns they had about products.
- Created reports for the team I was taking care of, The First Years team. Emailed reports of problems with products, any safety issues, and tracked some items that seem to have extra problems.
- I attended meetings with our team to learn about the new product coming out and any problems we may have had, to learn how to better help our consumers.
Education
Bachelor of Arts - Phychology
Upper Iowa University
Fayette, IA06-1998
Skills
- Reporting
- Product knowledge
- Customer support
- Data analysis
- Safety compliance
- Team collaboration
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Strategic thinking
- Customer service
Timeline
Assistant Manager
TOMY International
10.2011 - Current
Bachelor of Arts - Phychology
Upper Iowa University