Mary Ann Patrick
Delmar,DE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking for a career where I can grow to my full potential.
Overview
17
17
years of professional experience
1
1
Certification
Work History
AGM
The Greene Turtle Sports Bar & Grille
Salisbury, MD
11.2011 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Completed weekly inventory on all Food, BWL and apparel.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Quarterly P&L explanations.
- Scheduling for managers and all FOH employees.
- Controled costs for supplies and chemicals.
- Prioritized and organized tasks to efficiently accomplish service goals.
Server, Cook
The Greene Turtle Sports Bar & Grille
Lewes, DE
08.2010 - 11.2012
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
Cook, Server, Bartender, Assistant Manager
The Bridge Inn
Oley, PA
02.2007 - 08.2010
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ordered supplies as needed for the kitchen.
- Monitored stock levels of food items and ordered more when necessary.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
Education
Associates - Criminal Justice
Katherine Gibbs School
Norristown06-2005
Skills
- Google Drive
- Decision-Making
- Multitasking
- Organization and Time Management
- Relationship Building
- Communication
- Computer Skills
- Conflict Resolution
- Training & Development
- P&L Management
- Expense Control
- Schedule Management
- Quality Management
- Staff Supervision
- Cost Control
- Hiring procedures
- Sanitation Standards
- Food Storage
Certification
- Tips
- Crowd Management
- Serve-Safe
References
References available upon request.
Timeline
AGM
The Greene Turtle Sports Bar & Grille
11.2011 - Current
Server, Cook
The Greene Turtle Sports Bar & Grille
08.2010 - 11.2012
Cook, Server, Bartender, Assistant Manager
The Bridge Inn
02.2007 - 08.2010
Associates - Criminal Justice
Katherine Gibbs School
- Tips
- Crowd Management
- Serve-Safe
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