MARY ANN Santos
Phoenix,AZ
Summary
Results-driven professional with hands-on experience in managing assisted living environments. Skilled in team collaboration, fostering supportive and responsive atmosphere. Known for strong organizational skills, adaptability, and ensuring high-quality care. Focused on achieving optimal outcomes through effective leadership and resident-centered approaches.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assisted Living Manager
Mortiz Care Home Inc
09.2025 - Current
- Coordinated daily operations to ensure high-quality resident care and satisfaction.
- Managed staff scheduling to optimize coverage and maintain operational efficiency.
- Developed individualized care plans in collaboration with healthcare professionals and families.
- Implemented training programs for new employees to enhance service delivery standards.
- Oversaw compliance with health regulations and safety protocols within the facility.
Companion Caregiver
Self-employeed
10.2024 - Current
- Provided companionship and emotional support to enhance clients' quality of life.
- Assisted with daily living activities, ensuring safety and comfort for clients.
- Maintained accurate records of client care plans and progress notes.
- Adapted care strategies based on individual client needs and preferences.
Companion Caregiver
Self-employed
08.2024 - 10.2024
- Coordinated appointments and transportation for medical visits and social engagements.
- Implemented engaging activities to promote mental stimulation and social interaction.
- Communicated effectively with family members regarding client well-being and care updates.
- Fostered a respectful environment, encouraging independence while providing necessary support.
Elderly Caregiver
ARMADA CARE HOMES
01.2023 - 10.2024
- Assisted residents with daily activities, ensuring comfort and well-being.
- Monitored health conditions, reporting changes to nursing staff promptly.
- Developed individualized care plans based on resident needs and preferences.
- Provided companionship, fostering emotional support for residents.
Pharmacy Technician
Montefiore New Rochelle Hospital
04.2019 - 04.2021
- Dispensed medications accurately and efficiently to patients, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in managing inventory levels, reducing stock discrepancies through diligent tracking.
- Processed prescription orders using electronic health record systems for streamlined patient care.
- Educated patients on medication usage and potential side effects, enhancing adherence to treatment plans.
Pharmacy Technician
Saint Joseph’s Medical Center
02.2019 - 04.2021
- Collaborated with healthcare professionals to address medication-related inquiries and resolve issues promptly.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Implemented workflow improvements that increased productivity in prescription processing and customer service.
- Maintained cleanliness and organization of workspaces, adhering to safety standards for pharmaceutical handling.
Education
No Degree - Health Care Services
Central Luzon Doctor’s Hospital Educational Institution
Philippines04-2016
High School Diploma -
Dominican College of Tarlac
Philippines04-2014
Skills
- Specialized dementia support
- Patient evaluation
- Emergency response training
- Teamwork and collaboration
- Customer service
- Patient care planning
- Effective communication
- Organizational time strategies
- Detail-oriented approach
- Problem-solving abilities
- Multitasking Abilities
- Consistent reliability
- Excellent communication
- Schedule management
- Staff supervision
Certification
- Licensed - Assisted Living Facility Manager (2024)
- Certified Caregiver (2023)
- First Aid and CPR Training
Languages
English
Native or Bilingual
Timeline
Assisted Living Manager
Mortiz Care Home Inc
09.2025 - Current
Companion Caregiver
Self-employeed
10.2024 - Current
Companion Caregiver
Self-employed
08.2024 - 10.2024
Elderly Caregiver
ARMADA CARE HOMES
01.2023 - 10.2024
Pharmacy Technician
Montefiore New Rochelle Hospital
04.2019 - 04.2021
Pharmacy Technician
Saint Joseph’s Medical Center
02.2019 - 04.2021
No Degree - Health Care Services
Central Luzon Doctor’s Hospital Educational Institution
High School Diploma -
Dominican College of Tarlac