Maryann Sehpin
Clearwater,FL
Summary
Dedicated customer service professional with proven skills in problem-solving and team collaboration. Experienced in training new staff and supporting clients through efficient service delivery.
Overview
13
13
years of professional experience
Work History
Customer Service Agent
Menzies Aviation
Tampa, Florida
07.2026 - Current
- Provided exceptional customer service to passengers and airline personnel.
- Managed check-in processes and boarding procedures for various airlines.
- Maintained knowledge of airline policies and procedures for accurate guidance.
- Assisted in training new team members on customer service protocols.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Helped clients navigate online systems within established frameworks to obtain services.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
PICKER AND PACKER
AMAZON FULLFILMENT CENTER
DuPont, Washington
07.2022 - 12.2025
- Operated hand scanners to locate and pick items efficiently.
- Packed products accurately into boxes for shipment.
- Labeled packages accurately with destination addresses for shipping purposes.
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Maintained cleanliness and organization in the warehouse area.
- Collaborated with team members to optimize workflow processes.
- Followed safety guidelines to ensure a secure working environment.
- Reported any damaged products to supervisor immediately upon discovery.
Elderly Caregiver
DEL MONTE ASSISTANT LIVING
Pacific Grove, California
07.2013 - 08.2017
- Assisted residents with daily living activities and personal hygiene to promote independence and dignity.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Monitored health conditions, reporting changes to nursing staff promptly.
- Administered medications following prescribed schedules and established guidelines.
- Facilitated social activities to enhance residents' mental well-being.
- Cultivated trusting relationships with clients, enhancing their comfort and overall quality of care.
- Respected the privacy, dignity and confidentiality of each client served.
- Offered emotional support to clients and families during end-of-life transitions, ensuring compassion and understanding.
Education
High School Diploma -
MARINA HIGH SCHOOL
Marina, CA06-2013
Skills
- Customer service
- Conflict resolution
- Policy implementation
- Check-in procedures
- Team training
- Warehouse operations
Timeline
Customer Service Agent
Menzies Aviation
07.2026 - Current
PICKER AND PACKER
AMAZON FULLFILMENT CENTER
07.2022 - 12.2025
Elderly Caregiver
DEL MONTE ASSISTANT LIVING
07.2013 - 08.2017
High School Diploma -
MARINA HIGH SCHOOL