Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mary Ann Serrano

El Reno,OK

Summary

Dynamic Supervisor with a proven track record at Lucky Star Casino, excelling in staff management and customer service. Leveraged training and mentoring skills to enhance team productivity and improve customer satisfaction. Recognized for implementing efficient workflows that streamlined operations and fostered a goal-oriented environment.

Overview

6
6
years of professional experience

Work History

Supervisor

Lucky Star Casino
01.2025 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Cleaning Supervisor

Self Employed Services
01.2021 - 12.2024

Inspection Supervisor

IPC Foundry
01.2022 - 01.2024

Cook/Cashier Team Lead

Domino's C-Store
01.2019 - 01.2021

Education

Lampasas High School
Lampasas, TX

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Supervisor

Lucky Star Casino
01.2025 - Current

Inspection Supervisor

IPC Foundry
01.2022 - 01.2024

Cleaning Supervisor

Self Employed Services
01.2021 - 12.2024

Cook/Cashier Team Lead

Domino's C-Store
01.2019 - 01.2021

Lampasas High School

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Mary Ann Serrano