Maryann Wagoner
East Greenbush,NY
Summary
Results-oriented Senior District Leader, adept at hiring, developing and leading strong teams. Trend-savvy and fashion-forward stylist able to lead from within.
Experienced with multi-unit management, delivering consistent operational success and team development. Utilizes strategic planning and process optimization to enhance performance and productivity across districts. Track record of effective leadership in conflict resolution and driving team collaboration.
Overview
15
15
years of professional experience
Work History
Senior District Leader
American Salon Group
04.2021 - Current
- Led district operations, ensuring alignment with corporate goals and enhancing service delivery standards.
- Developed and implemented training programs for leadership, fostering talent development across multiple locations.
- Analyzed market trends to inform strategic decisions, driving revenue growth and competitive positioning.
- Collaborated with cross-functional teams to optimize supply chain processes, improving inventory management efficiency.
- Spearheaded customer engagement initiatives, elevating satisfaction levels and strengthening brand loyalty within the community.
- Reviewed financial documentation, reports, and forecasts to make accurate and proactive operations decisions.
- Evaluated overall district performance through routine assessments of key performance indicators, using insights to inform strategic decision-making and drive continuous improvement.
- Visited every district location on regular schedule while also conducting surprise inspections for quality and cleanliness.
- Oversaw development of managers and sales strategies to maximize profits.
Senior District Leader
Regis Corporation
11.2016 - 04.2021
- Responsible for 10 salons overall sales and over 90 stylists
- Enhanced company reputation by following H.A.I.R. values
- Recruited, trained and supervised 30+ employees
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Increased Revenue for territory by 5.9% during fiscal year ending June 2019
- Provided coaching, mentoring, and consultation to Salon Managers to enhance staff development and obtain individual goals
- Mentored district managers in performance improvement strategies, enhancing overall team productivity and morale.
- Executed budget management initiatives, ensuring financial accountability and resource allocation across all districts.
Salon Manager
SmartStyle
03.2011 - 11.2016
- Consistently received positive feedback from guests on performance reviews.
- Enhanced company reputation by following H.A.I.R. values
- Recruited, trained and supervised 30+ employees
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Increased Revenue steadily by 5% each year and by 8.8% during fiscal year ending June 2018
- Cut and styled hair for both male and female customers of all ages according to individual preferences and the latest styles
- Provided coaching, mentoring, and consultation to staff to enhance staff development and obtain individual goals
- Promoted salon-exclusive products to increase retail sales.
- Scheduling stylists to optimization, ordering of salon products
- Plan and executed Marketing strategies with stylist to increase guest count
- Managed inventory levels, optimizing product ordering and minimizing waste.
- Oversaw daily salon operations, ensuring high-quality customer service and satisfaction.
- Trained and mentored staff on best practices for service delivery and client engagement.
- Analyzed performance metrics to identify opportunities for process improvements and cost savings.
- Resolved customer complaints promptly, maintaining strong client relationships and retention rates.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
Education
Associate of Applied Science - Accounting
Mildred Elley
Albany, NY06.1998
Certificate - Cosmetology
Austin's School Of Spa Technology
Albany, NY01.2011
Skills
- Time management
- Strategic/Action planning
- Problem-solving skills
- Inventory control
- Store operations
- Customer experience management
- Operations management
- Team development
- Sales leadership
- Experience management
- Store operations leadership
- Inventory management
- Problem-solving
- Team collaboration
Accomplishments
- Supervised team of 110 staff members.
Timeline
Senior District Leader
American Salon Group
04.2021 - Current
Senior District Leader
Regis Corporation
11.2016 - 04.2021
Salon Manager
SmartStyle
03.2011 - 11.2016
Associate of Applied Science - Accounting
Mildred Elley
Certificate - Cosmetology
Austin's School Of Spa Technology