MARYANNA WARTELL
Houston
Summary
Dynamic and results-oriented Sales Representative with a proven track record in prospecting leads, acquiring new customers, and consistently surpassing sales quotas to drive business profitability. Strong background in leasing consultation complements expertise in marketing initiatives and recruitment strategies, ensuring a holistic approach to client engagement and satisfaction. Exceptional communication skills facilitate effective interactions, both over the phone and in person, while adept problem-solving abilities enhance resident experiences through timely issue resolution. Committed to continuous improvement and equipped with a deep understanding of fair housing laws, consistently leverages successful sales techniques to showcase properties and streamline the leasing process.
Overview
6
6
years of professional experience
Work History
Property Manager
Solidago Residential
03.2025 - Current
- Assisted potential tenants during property tours, highlighting key features and amenities of available units.
- Managed lease documentation, ensuring accuracy and compliance with internal policies and state regulations.
- Provided exceptional customer service by promptly addressing tenant inquiries and concerns.
- Taking phone calls inviting prospects to come in the office with a joyful welcoming spirit.
- Managed tenant relations, addressing concerns and ensuring satisfaction to foster positive community environment.
- Developed and maintained budgets, tracking expenses to ensure financial health of properties under management.
- Oversaw lease negotiations, ensuring favorable terms while minimizing vacancies through strategic marketing efforts.
Leasing temp
ASAP Personnel
06.2024 - 03.2025
- Conducted lease agreement reviews to ensure compliance with company policies and regulations.
- Processed rental applications efficiently, verifying applicant information and eligibility.
- Coordinated property showings, providing potential tenants with detailed information about available units.
- Minimizing mistakes before being sent out to compliance, as well as fixing any corrections that have been addressed.
- Answering the phone when it rings to give information, help fellow residents, and answer any concern.
Manager on Duty
Raising Cane's Chicken Fingers
08.2023 - 06.2024
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Received feedback and complaints while demonstrating exceptional customer service.
- Learned special prices and promotions and encouraged customers to participate in offers.
- Adhered to cash handling policies and procedures.
- Trained and mentored new team members on operational procedures and best practices.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Monitored compliance with health and safety regulations, ensuring a safe work environment.
Distribution Manager
Jake & Pound
06.2020 - 06.2022
- Collaborated closely with logistics team to stay on top of related requirements such as driver availability, equipment maintenance, and routing issues.
- Oversaw fast-paced distribution center operations and consistently achieved schedule and productivity demands.
- Addressed customer concerns and complaints directly, maintaining maximum satisfaction by implementing quick resolutions.
- Worked with drivers, sales teams and logistics personnel to effectively resolve customer delivery issues.
Education
No Degree - Natural Science
San Jacinto College
San Jacinto07.2027
Skills
- Customer and professional service
- Critical Thinking
- Troubleshooting
- Proficient in Microsoft Word
- Teamwork skills
- Onesite Property Software
- Management software
- Leasing
- Communication skills
- Phone Etiquette
- Property management
- Payment collection
- Lease renewals
Accomplishments
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Timeline
Property Manager
Solidago Residential
03.2025 - Current
Leasing temp
ASAP Personnel
06.2024 - 03.2025
Manager on Duty
Raising Cane's Chicken Fingers
08.2023 - 06.2024
Distribution Manager
Jake & Pound
06.2020 - 06.2022
No Degree - Natural Science
San Jacinto College