MARY ANNE GISMONDI
Bayport,NY
Overview
29
29
years of professional experience
1
1
Certification
Work History
Utilization Management Specialist
Catholic Charities
03.2024 - Current
- Complete Congregate Care Level II funding applications for eligible clients in addition to maintaining contact with Department of Social Services to ensure payment.
- Support the office manager with tasks, assignments, and duties. Perform office functions including word processing, photocopy, fax and data entry into EIS system.
Receptionist / Client Relations
Law Office Of Hansen & Rosasco LLP
01.2021 - 11.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Provided customer status on claims using Law Ruler and Victim Compensation Fund Portal
- Answered and Screened Incoming calls for staff of 35 and 3 attorneys. Screened calls to determine eligibility prior to submitting to Intake team
- Pulled most recent correspondence from Victims Compensation Portal and distributed to appropriate department
- Logged call information and solutions provided into internal database
Senior Specialist - Order Support
Ricoh USA
12.1998 - 03.2020
- Ensured processing of customer orders with acute customer service , timely delivery, and invoicing in accordance with cycle time requirements, and assisted Order Support & Sales Management with proper documentation
- Received sales orders from Sales Rep: as raw, basic data that needs to be combined into cohesive order and enter into sales order application as work - in - process order that is partially or completely entered in sales order application
- Assisted associates and specialists with complex orders along with training of new order support personnel and sales employees;
Equipment Coordinator
Copyworld Of Long Island
08.1995 - 08.1998
- Invoiced all sales, leases, and in house rentals with calculation of sales representatives commissions on weekly basis
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Education
Associate of Science - Retail Management
Queensborough Community College of The City University of New York
Oakland Gardens, NYAssociate of Science - Fashion Buying And Merchandising
Fashion Institute of Technology
New York, NYSkills
- Excel , Word
Certification
Notary
Timeline
Utilization Management Specialist
Catholic Charities
03.2024 - Current
Receptionist / Client Relations
Law Office Of Hansen & Rosasco LLP
01.2021 - 11.2023
Senior Specialist - Order Support
Ricoh USA
12.1998 - 03.2020
Equipment Coordinator
Copyworld Of Long Island
08.1995 - 08.1998
Associate of Science - Retail Management
Queensborough Community College of The City University of New York
Associate of Science - Fashion Buying And Merchandising
Fashion Institute of Technology