Maryanne Gustkey
Seville,OH
Summary
Driven Senior Account Executive with a proven track record at Encore Funding, adept in Client Relationship and Account Management. Excelled in enhancing account retention and managing over $45 million in receivables through strategic CRM use and effective communication. Skilled in Excel, showcasing a blend of technical proficiency and relationship-building prowess to drive results.
Overview
19
19
years of professional experience
Work History
Senior Account Executive
Encore Funding
05.2022 - Current
- Increased account retention by building strong relationships with clients and addressing their needs.
- Fund clients accounts for payroll using excel and uploading into factor.
- Use CRM to track all clients and emails etc.
- Customer service to clients and their accountants to explain reports and tracking for tax purposes.
- Use of many VMS/MSP systems to be able to reconcile payments for my clients accounts and payments from their end debtors.
- Use of Dunn and Bradstreet and Credit Safe to approve credit limits for our clients end debtors.
- Run reports weekly to reconcile each of my clients accounts.
- Responsible for 45 to 50 million in receivables.
- Do collections for any of my clients that request it.
- Participate in weekly credit meetings with Sr. Management and go over every client and any issues going on with their account.
- Use Excel for collection reports, reports for clients and VMS/MSP systems.
- Proficient in Microsoft word, Excel and Outlook.
Supervisor Customer Service
Advance Partners/Paychex
06.2005 - 05.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Approve all funding packets from my employees going out to clients.
- Go over reports with clients and their accountants for tax purposes.
Education
Diploma - Accounting
Richland High School
Johnstown, PA06.1984
Skills
- Client Relationship Management
- Relationship Management
- Account Management
- CRM proficiency
- Vendor Management
Timeline
Senior Account Executive
Encore Funding
05.2022 - Current
Supervisor Customer Service
Advance Partners/Paychex
06.2005 - 05.2022
Diploma - Accounting
Richland High School
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