Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Anne Linton

Martinsburg ,WV

Summary

Business professional seeking to use office administration experience, skills, and education as an Executive Assistant.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Abicor Binzel
Frederick, MD
03.2025 - Current
  • - Answer customer phone calls and provide timely, accurate sales quotes

• - Process account adjustments, returns, and resolve shortages to ensure customer satisfaction

• - Draft and manage professional email communications with clients and internal teams

• - Perform data entry for purchase orders, inventory management, and shipping order entry

• - Maintain and update spreadsheets to track orders, inventory, and account activity

• - Support sales and operations teams by ensuring accuracy in documentation and order processing

Member Service Representative III

Navy Federal Credit Union
Winchester, VA
05.2017 - 02.2025
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Contributed to branch sales goals by effectively cross-selling credit union products and services.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.

Accounting/ Title Clerk

Ford Motor Company
Frederick, MD
04.2015 - 08.2016
  • Streamlined title processing by efficiently managing documentation and maintaining accurate records.
  • Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
  • Collaborated with various departments to ensure smooth workflow for title processing and delivery.
  • Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.

Teacher, Title One School Coordinator

Berkeley County School District
Martinsburg, WV
08.2009 - 08.2014
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.

Co- Chairperson

Faith Baptist Church
Knoxville, MD
07.2008 - 01.2010

Co- Chairperson of Staff Search committee to fill Youth Minister position

Using democratic process, led committee to develop hiring goals

Full cycle recruitment

Interviews using Skype, phone, and in person

Advertising position

Led committee to determine selection criteria

Communicate statis updates with other departments

Flying in candidates from out of state

Hosting candidates for interviews

Led committee to develop interview questions

Led committee to develop selection process and criteria

Consulting with personnel and finance committees

Education

Bachelor Of Science - Elementary Education

Salisbury University
Salisbury, MD
05.1996

Associate Of Arts - General Studies

Frederick Community College
Frederick, MD
05.1994

Skills

  • Office Administration
  • Loan Application Processing
  • Member Relations
  • Customer Support
  • Appointment Scheduling and Confirmation
  • External Audits
  • Member Retention
  • Database Management
  • Product Recommendations
  • Microsoft Office
  • Phone Inquiries
  • Communications Strategies
  • Calm and Professional Under Pressure
  • Administrative support
  • Livechat Messaging
  • Process Transactions
  • Accurate Recordkeeping

Timeline

Customer Service Representative

Abicor Binzel
03.2025 - Current

Member Service Representative III

Navy Federal Credit Union
05.2017 - 02.2025

Accounting/ Title Clerk

Ford Motor Company
04.2015 - 08.2016

Teacher, Title One School Coordinator

Berkeley County School District
08.2009 - 08.2014

Co- Chairperson

Faith Baptist Church
07.2008 - 01.2010

Bachelor Of Science - Elementary Education

Salisbury University

Associate Of Arts - General Studies

Frederick Community College