Summary
Overview
Work History
Education
Skills
Timeline
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Maryanne Mcdonald

Atchison,KS

Summary

Proven track record in enhancing guest loyalty and satisfaction, demonstrated during tenure at Holiday Inn Hotel. Skilled in guest service and adept at fostering positive interactions, I've successfully implemented feedback-driven improvements. My expertise in market analysis and strong interpersonal skills have significantly contributed to achieving client goals in real estate, showcasing a unique blend of hard and soft skills without exceeding a 55-word limit.

Guest services professional prepared to excel in ensuring guest satisfaction. Brings valuable experience in maintaining high standards of service and ensuring smooth daily operations. Proven team player with focus on collaboration and adaptability.

Overview

44
44
years of professional experience

Work History

Guest Services

Holiday Inn Hotel
08.2017 - 03.2024
  • Contributed to restaurant''s positive reputation through exceptional guest services.
  • Collaborated with team members to ensure seamless coordination of guest services across departments.
  • Memorized museum history and layouts to provide comprehensive and top notch guest services.
  • Identified opportunities for improvement in guest services through regular feedback analysis and implemented necessary changes.
  • Contributed to positive working relationships among staff by fostering open communication channels between departments involved in guest services management.

Realtor

RE/MAX
08.1999 - 08.2005
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
  • Advised and informed prospective clients on current market activities and conditions.
  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.

Administrative Assistant

Diocese Kansas City
08.1980 - 08.1991
  • Contributed to restaurant''s positive reputation through exceptional guest services.
  • Collaborated with team members to ensure seamless coordination of guest services across departments.
  • Memorized museum history and layouts to provide comprehensive and top notch guest services.
  • Identified opportunities for improvement in guest services through regular feedback analysis and implemented necessary changes.
  • Contributed to positive working relationships among staff by fostering open communication channels between departments involved in guest services management.

Education

Education -

Northwest Missouri State University
Maryville, MO

Skills

    Very personable

  • Guest loyalty programs
  • Positive guest interactions
  • Patent watch services
  • Guest service

Timeline

Guest Services

Holiday Inn Hotel
08.2017 - 03.2024

Realtor

RE/MAX
08.1999 - 08.2005

Administrative Assistant

Diocese Kansas City
08.1980 - 08.1991

Education -

Northwest Missouri State University

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Maryanne Mcdonald