Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Intern

Mary Annie Baldwin

Hiram,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

36
36
years of professional experience

Work History

Customer Service Representative

Coleman Concessions
04.2014 - 08.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recorded details of customer transactions.
  • Posted payments to customer accounts and ran statement and mailed out.


Customer Service Representative

Southern Concessions
06.2004 - 04.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answer calls from customer. Took their orders and processed in computer and printed them out and gave to warehouse to be pulled.
  • Warehouse worker brought order back to me to make changes if there was any. Printed out invoice and collected payment if they were cod terms.
  • When drivers came back in the afternoon would check them in and post payments to customer account.
  • Run statements 1st of the month and mailed to customers.








Customer Service Associate

Head Distributing
Smyrna, GA
08.1979 - 2004
  • Spoke with customers by phone and in person.
  • Provided information about products and services.
  • Took orders from customers and enter in computer and printed out order for warehouse to pull.
  • Worked in accounts receivable posting payments to accounts. Ran statements 1st of the month and mailed out.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Douglas County High School
Douglasville, GA
05.1975

Skills

  • Receptionist-answer 8 lines
  • Enter order by 10 key by touch
  • Printed orders for warehouse
  • Got route ready for drivers
  • Quick Books
  • Order Fulfillment
  • Ran statements for customers mailed out

Accomplishments

When i worked at Head Distributing i was reward employee of the year for 1985

Timeline

Customer Service Representative

Coleman Concessions
04.2014 - 08.2015

Customer Service Representative

Southern Concessions
06.2004 - 04.2014

Customer Service Associate

Head Distributing
08.1979 - 2004

High School Diploma -

Douglas County High School

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Mary Annie Baldwin