Mary Beth Bane
Lynchburg,VA
Summary
Dynamic leader with extensive experience at Lowe's, enhancing store performance and customer satisfaction through expert retail operations and team leadership. Excelled in inventory control and problem-solving, boosting sales and efficiency. Known for exceptional customer service, fostering a positive work culture, and mentoring staff to achieve individual and collective goals.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Lowe's
12.2022 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Created and maintained safe and secure work environments for employees.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Merchandising Sales Team Manager
Lowe's
04.2022 - 12.2022
Department Supervisor/Flooring Sales Specialist
Lowe's
03.2013 - 04.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
- Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Education
Geology
Virginia Wesleyan University
Virginia Beach, VASkills
- Problem-solving
- Customer service and engagement
- Retail operations
- Inventory control
- Time management
- Team building and leadership
- Attention to detail
- Goals and performance
- Sales expertise
Timeline
Assistant Store Manager
Lowe's
12.2022 - Current
Merchandising Sales Team Manager
Lowe's
04.2022 - 12.2022
Department Supervisor/Flooring Sales Specialist
Lowe's
03.2013 - 04.2022
Geology
Virginia Wesleyan University
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