MARY BETH OBRIEN
Marstons Mills,MA
Summary
Retired Postmaster
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excellent time management and problem-solving abilities. Ready to help team achieve company goals.
Overview
35
35
years of professional experience
Work History
Postmaster
USPS
10.2002 - 03.2018
- Hired, trained supervised and evaluated performance of 17 employees.
- Efficiently and kindly handled customer complaints and issues
- Managed daily operations of a 10-employee post office.
- Operated and maintained budget of Level 18 CAG G office
- Managed and maintained 6 Rural Routes. Adjusted routes due to increased/decreased mail volumes, parcels, customers and mileage. Performed territorial adjustments and as the population increased established and created new routes.
- Responsible for payroll and scheduling
- Managed flow, operations and management of 4 Customer Service employees.
- Provided oversight of 1000 Post Office Box customers, and daily post office visitors
- Performed financial audits and turnovers of area offices
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Supervisor
USPS
09.1992 - 10.1995
Customer Service Associate
USPS
10.1987 - 09.1992
Rural Mail Carrier
USPS
06.1987 - 10.1987
Rural Carrier Associate
USPS
01.1983 - 06.1987
Education
USPS Training 1983-2018
High School Diploma -
Cathedral High School
Springfield MA06.1973
Skills
- Project Requirements
- Labor Disputes
- Workflow Processes
- Postal Regulations
- Records Maintenance
- Creative Solutions
- Effective Prioritization
- Policy Compliance
- Corrective Actions
- Employee Performance Evaluations
- Stock Control
- Records Management
- Customer Satisfaction
- Maintaining Clean Work Areas
- Profit Margins
- Financial Transactions
- Compliance Requirements
- Program Improvements
- Postal Product Pricing
- Workflow Schedules
- Office Supplies and Inventory
- Mail Confidentiality
- Customer Accounts Management
- Computational Analysis
- Postal Services Knowledge
- Operational Standards
- Vendor Contracts
- Career Mentoring
- Team-Building Exercises
- Operational Policies Knowledge
- Customer Inquiries
- Training Programs
- Critical Thinking
- Local Reporting
- Delivery Updates
Volunteer
2020 - Present. Volunteer at Salvation Army, shopping, preparing and serving lunch the second Thursday of each month.
2022 - Present. Volunteer every Thursday evening, feeding, grooming, cleaning ponies, horses, donkeys, and bunnies at Mills River Equine Rescue and Sanctuary.
Timeline
Postmaster
USPS
10.2002 - 03.2018
Supervisor
USPS
09.1992 - 10.1995
Customer Service Associate
USPS
10.1987 - 09.1992
Rural Mail Carrier
USPS
06.1987 - 10.1987
Rural Carrier Associate
USPS
01.1983 - 06.1987
USPS Training 1983-2018
High School Diploma -
Cathedral High School
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