Marybeth O'Bryant
Hoover,AL
Summary
Dynamic and dedicated full time college student. Currently working at Walk Ons Restaurant, excelling in service excellence and effective interactive communication. Proven ability to enhance guest experiences through meticulous attention to detail and proficient multitasking. Recognized for maintaining a welcoming environment and managing high-pressure situations while ensuring customer satisfaction.
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in an internship role that relates to my studies in Criminal Justice.
Overview
3
3
years of professional experience
Work History
Hostess
Walk Ons Restaurant
01.2025 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Hostess -Summer and Winter Holiday
Satterfields Restaurant
06.2024 - 08.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
Guest Greeter
Club 4 Fitness
06.2023 - 08.2023
- Actively listened to guests'' needs and concerns, taking appropriate action to ensure their satisfaction.
- Enhanced customer experience with a friendly and approachable demeanor, addressing guest inquiries promptly.
- Demonstrated expert knowledge of company products and services when fielding inquiries from guests.
- Participated in regular team meetings to discuss best practices, share feedback, and brainstorm ways to enhance the overall guest experience.
Counter Cashier
Five Guys Burger And Fries
06.2022 - 06.2023
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Handled high volumes of customers during peak hours, maintaining composure under pressure.
- Aided in loss prevention efforts by diligently monitoring register activities and reporting discrepancies.
- Maximized revenue generation opportunities by carefully noting customer preferences and suggesting relevant add-ons or alternatives.
- Managed cash register operations, ensuring accuracy in all financial transactions.
- Assisted in training new employees on cashier procedures and best practices to improve overall team performance.
Education
Bachelor of Arts - Criminal Justice And Political Science
The University of Alabama
Tuscaloosa, AL05-2027
Skills
- Service Excellence
- Proficient Multitasking
- Active Listening Skills
- Professional Phone Communication
- Meticulous Attention to Detail
- Service Management
- Effective Interactive Communication
- Welcoming Guests
Timeline
Hostess
Walk Ons Restaurant
01.2025 - Current
Hostess -Summer and Winter Holiday
Satterfields Restaurant
06.2024 - 08.2024
Guest Greeter
Club 4 Fitness
06.2023 - 08.2023
Counter Cashier
Five Guys Burger And Fries
06.2022 - 06.2023
Bachelor of Arts - Criminal Justice And Political Science
The University of Alabama
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