Mary C. Luna
Houston,TX
Summary
Detail-oriented Registered Medical Assistant with hands-on experience managing inpatient intake operations. Coordinates referrals and supports patient flow through efficient scheduling and patient rooming. Delivers staff and student training on EHR charting while sustaining compliance and documentation accuracy.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Registered Medical Assistant
Kelsey Seybold Clinic
Houston, Texas
08.2019 - Current
- Supported Kelsey Seybold Clinic providers by rooming patients and taking vital signs.
- Recorded patient histories and visit updates in electronic health records.
- Assisted physicians during exams, treatments, and procedures.
- Helped providers with minor procedures and in-office treatment.
- Coordinated referrals, appointments, and follow-up instructions to support timely specialty care.
- Triage patient calls and directed concerns to the right care teams.
- Managed incoming calls, answered questions, and scheduled follow-up visits.
- Maintained clinical records in alignment with HIPAA requirements.
- Ordered supplies, tracked inventory, and stocked exam rooms with the needed equipment.
- Prepared treatment rooms by cleaning surfaces and restocking supplies.
- Collected specimens for laboratory testing using approved standards.
- Checked medical equipment before use to confirm proper function.
- Joined team meetings to improve workflows and support better patient outcomes.
- Trained students and new staff on EHR documentation and scheduling workflows for compliance and efficiency.
- Mentored learners on professionalism, communication, and patient care practices.
- Guided learners through electronic charting, shifted priorities, and care transitions.
- Provided guidance to clinical staff on patient care, safety protocols, and departmental policies.
- Completed continuing education for preceptors and mentors to stay current with healthcare education trends.
- Evaluated competency levels of staff assigned under supervision using established criteria.
- Performed FibroScans and served as superuser and trainer.
- Documented scan findings in electronic medical records.
- Kept imaging rooms and sterile supplies ready for patient appointments.
- Mentored new technologists on FibroScan procedures.
- Provided patient instructions for exam preparation.
- Maintained clean treatment rooms to support patient safety and comfort.
- Completed breakroom cleaning, room temperature checks, and monthly linen logs.
- Created medical assistant schedule to support fair task distribution among staff.
Sales Associate
Ross Dress for Less
Houston, Texas
02.2018 - 12.2019
- Processed sales transactions at register while following store policies for returns.
- Handled cashier duties by taking payments, issuing receipts, and giving correct change.
- Welcomed Ross Dress for Less shoppers and responded to merchandise questions.
- Supported fitting room service by helping shoppers with selections and size checks.
- Directed customers to specific products, answered questions, and suggested suitable merchandise.
- Kept sales floor organized and accessible by straightening aisles and improving shopping flow.
- Resolved customer complaints in a professional, calm manner.
- Worked with sales team members to meet group targets.
- Restocked shelves to maintain product availability.
MA Extern
Kelsey Seybold Clininc
Houston, Texas
05.2019 - 07.2019
- Supported physicians and care team with patient preparation at Kelsey-Seybold Clinic.
- Communicated patient needs to nurses and physicians to enhance care.
- Recorded patient vital signs and updated electronic medical records.
- Accommodated patients and organized exam rooms for timely visits.
- Collected patient histories and reviewed visit details.
- Maintained HIPAA compliance during patient interactions.
- Prepared clinical supplies and exam materials for daily appointments.
- Collected and labeled specimens for laboratory processing and review.
- Collected specimens for lab testing and completed basic laboratory tests under physician or medical technologist supervision.
- Cleaned and sanitized clinical instruments to maintain a safe environment for patient care. and maintained safe, sanitary clinical work areas.
Restaurant Team Member
Whataburger
Houston, Texas
02.2016 - 02.2018
- Operated a Whataburger cashier station during peak meal periods to support fast, accurate service.
- Took drive-thru orders and confirmed guest requests through clear, professional communication.
- Delivered friendly customer service to support positive guest experiences.
- Prepared burgers, fries, and sides following Whataburger food safety standards.
- Followed restaurant food safety and hygiene guidelines to help reduce risk of illness.
- Complied with health code requirements when handling food items safely.
- Restocked condiments, packaging, and kitchen supplies to support smooth service flow.
- Cleaned dining areas, counters, and equipment to maintain sanitation standards.
- Organized back-of-house operations to support efficient kitchen workflow and service.
- Addressed guest concerns and escalated issues to shift leadership.
Education
Associate of Science - Medical Assisting
San Jacinto College
Pasadena, TX08-2019
High School Diploma -
C. E. King High School
Houston, TX05-2017
Skills
- Vital signs monitoring
- Specimen collection
- Electronic health records
- Electronic charting
- HIPAA compliance
- Medication administration
- Fibroscan imaging
- Basic life support
- Clinical communication
- Team collaboration
Languages
Spanish
Native/ Bilingual
Certification
- BLS
- Ambulatory Preceptor
- Fibroscan Technician
- Fibroscan Superuser
Timeline
Registered Medical Assistant
Kelsey Seybold Clinic
08.2019 - Current
MA Extern
Kelsey Seybold Clininc
05.2019 - 07.2019
Sales Associate
Ross Dress for Less
02.2018 - 12.2019
Restaurant Team Member
Whataburger
02.2016 - 02.2018
Associate of Science - Medical Assisting
San Jacinto College
High School Diploma -
C. E. King High School