Marycarmen De Luna

• Managed daily store operations, reviewed sales and payroll control.
• Enhanced team performance and service quality through targeted training and mentoring initiatives.
• Enhanced team productivity through targeted training and support. and service quality.
• Coordinated inventory management to ensure optimal stock levels and enhance product availability for customers.

• Coordinated recruitment processes and scheduled interviews for prospective candidates.
• Assisted in maintaining employee records and updating HR databases regularly.
• Managed employee onboarding, ensuring compliance with company policies and procedures.
• Assisted with recruiting, interviewing, and hiring of new employees.

When i played the role of Store Director, I was in charge of caring for and monitoring the programs that existed in the company as well as controlling payroll expenses. During the time I was there, 4% growth in sales was achieved.

• Assisted in managing daily store operations and ensuring efficient workflow.
• Trained new employees on customer service and store policies.
• Oversaw inventory management and restocking of shelves regularly.
• Review and implement planograms, script planner, OOS, follow up on grocery and perishable orders.

• My role as CSM was responsible for developing a functional schedule to provide quick service to customers, ordering money exchange, controlling expenses for bags and supplies that were used.
• Managed customer service team to ensure high-quality support at El Rancho Supermercado.
• Resolved customer complaints efficiently, focusing on satisfaction and retention.

• Supervised merchandise presentation and ensured compliance with store standards.
• Coordinated stock replenishment to maintain product availability and organization.

• Processed customer transactions efficiently.
• Maintained a clean and organized sales floor for a welcoming shopping experience.

• Processed customer transactions efficiently at a busy grocery store.
• Assisted customers with product inquiries and store navigation.
• Maintained clean and organized area for optimal customer experience.