Mary Casey Smith
West Helena,AR
Summary
Experienced retail Team Lead with 8 years of Walmart operations, merchandising, and freight handling experience. Strong in associate coaching, inventory control, and customer service, with a focus on team productivity and clean, organized sales floor execution.
Overview
8
8
years of professional experience
Work History
Team Lead
WALMART
Cleveland , MS
09.2021 - Current
- Led Walmart associate coaching and daily workflow across sales floor operations.
- Assigned daily tasks to team members for effective workflow management. to maintain coverage during peak customer traffic periods.
- Delegated daily tasks to team members to optimize group productivity.
- Trained associates on Walmart policies, safety practices, and customer service expectations.
- Monitored Walmart merchandising standards, correcting zoning issues to ensure product visibility and compliance.
- Coordinated freight unloading, stocking, and backroom organization with team members.
- Identified process improvement opportunities and implemented changes to enhance workflow efficiency.
- Resolved customer concerns and escalated issues through Walmart support channels.
- Partnered with management to support schedules, attendance, and team communication.
Stocking 2 Associate
WALMART
Cleveland, MS
09.2019 - 09.2021
- Stocked sales floor shelves with merchandise from backroom inventory, ensuring product availability for customers.
- Unloaded freight and organized pallets, facilitating timely replenishment of merchandise on the sales floor.
- Rotated stock to support proper product placement and freshness standards.
- Received merchandise by unloading goods with hand trucks and systematically organizing for optimal storage.
- Organized backroom areas, ensuring all items were properly stored and labeled.
Sales Associate
WALMART
Cleveland,, MS
09.2018 - 09.2019
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues, enhancing customer satisfaction.
- Organized and maintained visually appealing merchandise displays to attract customers and drive sales.
- Handled customer payments and returns with precision, maintaining financial integrity.
- Contributed insights and strategies during team meetings to enhance overall customer service.
Education
Bachelor of Science - Business Management
Bellevue University
Bellevue, NE07-2025
Skills
- Associate coaching
- Merchandising standards
- Freight management
- Backroom organization
- Inventory control
- Process improvement
- Retail operations
Timeline
Team Lead
WALMART
09.2021 - Current
Stocking 2 Associate
WALMART
09.2019 - 09.2021
Sales Associate
WALMART
09.2018 - 09.2019
Bachelor of Science - Business Management
Bellevue University