Mary Dawson Smith
Cumming,Georgia
Summary
Knowledgeable Human Resource Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Innovative and goal-oriented Management professional with drive for employee engagement and skills in conflict resolution. Focus on growth through process improvement initiatives and Human Resource improvements.
Proactive and meticulous Human Resource Manager with over 15 years of experience in service and manufacturing industries. Experienced in staff, supervisor training and development. Customer-oriented team player with entrepreneurial mind set and ability to look at Human Resources from a cost center perspective.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager, Payroll / Human Resources
CB Smith & Associates, P.C.
Alpharetta, Georgia
01.2006 - Current
- Provide Human Resource consulting to the firm’s 80+ payroll clients. Provide services that include the development of performance reward systems, assist with recruiting / hiring / terminations of client employees, employee handbook development, HR policy procedure development, benefit package development / maintenance and employment compliance / relations issues.
- Design & conduct training on HR related topics for client businesses that include DDI course materials and internally designed training for client specific needs (ex: product and process training) using various software and materials specific for client needs.
- Manage the payroll processing of over 80 client payrolls which include the timely processing of state / federal tax deposits, filing of quarterly / annual payroll reports, completion of Workers Compensation audit reports and other reports required for employee benefits. Growing profitability of segment by approximately 40% over 5 years.
- Developed and managed process with contractors on firm website, social media, marketing campaigns and outreach programs with local universities, business groups and other community groups.
- Perform Human Resource functions for 18 person professional service firm that includes: Recruiting and onboarding of interns, professional and temporary staff. This included the development of recruiting and firm brand strategy. Development and tracking of internal training, including sourcing of professional development courses for ongoing certification requirements. Management of personnel related policies, procedures and HRIS programs. Conducted training / team building activities to increase new employee orientation and integration into firm following acquisitions of other firms.
- Led operational strategy to enhance service delivery and client satisfaction through targeted team activities and project management of initiatives.
- Mentored junior staff, fostering professional growth and skill development by creating mentoring program and sourcing outside development activities.
- Developed and implemented process improvements, increasing efficiency across departments through process documentation, standardization of processes and established meeting agendas for teams.
- Led operational strategy to enhance service delivery and client satisfaction through client surveys and focused internal communication utilizing common communication tools.
Manager, Training & Development
Columbian Chemicals Company
Marietta, Georgia
12.2002 - 01.2006
- Developed, implemented and managed 5 year global training strategy to elevate skills of over 1200 executives, managers, supervisors, professional and manufacturing (union and non-union) employees to meet strategic needs of organization. Strategy components included: development of a global training website, implementation of HRMS training module and web-based training curriculum, international launch of corporate training programs, departmental specific training programs (examples include sales training program, and technical skills certification programs).
- Managed the design & launch of global training program for Enterprise Resource Planning (ERP) System at 12 manufacturing & corporate facilities. Training delivered under budget with ongoing “update” training implemented as needed based on performance metrics & employee feedback.
- Provided ongoing support, implementation and evaluation of Succession Planning program to executive team, including roll-out of program at all global manufacturing sites.
- Assisted management team in assessing and developing performance improvement interventions for individuals, teams and departments. Activities included coaching and mentoring of management personnel and potential high-performer employees.
- Member of 5 person manufacturing and process redesign team charged with determining best in company manufacturing processes and implementing training and change management of best practices at all 12 manufacturing locations. Launch of program yielded results in improved manufacturing efficiencies, reduction in quality issues and development of career paths for manufacturing personnel.
- Conducted soft-skill training programs, assisted with meeting facilitation and consulted with other business units (Phelps Dodge and PD Wire & Cable) on implementation of training strategy and program development.
- Responsible for creation, implementation and management of global Learning & Development initiatives. Activities required budget management, development of marketing materials, material translations, management of training delivery, training design schedules, contractor management and evaluation of L&D department initiatives. Position required ongoing relationship development with all levels of domestic and global management and domestic / international travel.
Human Resources Business Partner
OFS (formerly Lucent Technologies)
Norcross, Georgia
07.2000 - 12.2002
- Provided HR advice, support and guidance for employee population of over 6,000 employees in the Sales, CIO, Business Development, Corporate Development, Marketing and Legal and Wire manufacturing departments. Functional responsibilities included hiring, performance management, career development, mentoring and day-to-day HR related questions from employees (ex: benefit issues, concerns regarding work, etc.).
- Designed OFS HR policies, processes and programs following the sale of the division by Lucent. Implemented new programs that included recruitment outsourcing, service award & recognition, tuition reimbursement, downsizing, affirmative action, and relocation. Developed new sales comp programs, implemented OFS specific training programs, managed lay-off initiatives of over 10,000 employees and assisted in conversion to new HRIS program.
Training and Performance Consultant
OFS (formerly Lucent Technologies)
Norcross, Georgia
07.2000 - 12.2002
- Provided internal performance consulting and training services to manufacturing teams responsible for over 2,000 employees. Primary projects involved the improvement of Production Manufacturing Training and development of Supervisor training curriculum.
- Designed courses using Gagne’s instructional design model on topics of Union Contracts & Management, FMLA, Train-the-Trainer, Quality & TL9000, Performance Review and Production Excellence.
- Facilitated courses for managers on the topics of Interpersonal & Leadership Skills, Retention, Performance Management, Effective Meetings, Diversity and Quality.
- Implemented new employee orientation program that reduced new employee processing time by 14 days.
- Developed department processes for project management, performance consulting, and subject matter expert course design. Generated marketing brochure to be used in internal consultant meetings.
Education
Master of Science - Human Resource Development
Georgia State University
Atlanta, GA05.2001
Bachelor of Arts - Sociology; Concentration in Statistical Data Analysis
Georgia State University
Atlanta, GA06.1992
Skills
- ADP
- QBO
- Accounting CS
- Microsoft Office Products – TEAMS, SharePoint
- Team leadership
- Decision-making
- Strategic
- Operational mindset
- Verbal and written communication
Affiliations
- Member of SHRM
- Member of South Forsyth Rotary Club
Certification
- PHR, 2002-01-01
- SHRM – SCP, 2015-01-01
- Langevin Certified Training Generalist
- Certified Facilitator: DDI – ODI – AMR – Zodiak – Career Systems International
Timeline
Manager, Payroll / Human Resources
CB Smith & Associates, P.C.
01.2006 - Current
Manager, Training & Development
Columbian Chemicals Company
12.2002 - 01.2006
Human Resources Business Partner
OFS (formerly Lucent Technologies)
07.2000 - 12.2002
Training and Performance Consultant
OFS (formerly Lucent Technologies)
07.2000 - 12.2002
Master of Science - Human Resource Development
Georgia State University
Bachelor of Arts - Sociology; Concentration in Statistical Data Analysis
Georgia State University