MARY E. GOMEZ
San Antonio,TX
Summary
Dedicated employee with a strong ability to establish rapport and trust with patients, assisting in daily living tasks to improve their quality of life. Prioritizes individual needs with meticulous attention to important details, ensuring a personalized approach to care. Recognized as an accommodating and kind-hearted team player, committed to continuous learning and taking on new responsibilities within the healthcare field.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Title Clerk
R&L Certified Auto Group
08.2023 - Current
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Contacted Texas Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
Administrator/ Caregiver Operations Manager
One You Love HomeCare
01.2025 - 06.2025
- Maintained personnel records and updated internal databases to support document management.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Senior HomeCare Operations
- Manage state and federal compliance regulations to uphold the highest care standards.
- Oversee scheduling, compliance and caregiver-client matching to optimize service efficiency
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Interacted well with customers to build connections and nurture relationships.
Administrator
Willows @ Home
09.2021 - 08.2023
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Worked with management team to oversee and monitor marketing strategy.
- Managed creation of marketing materials, collateral and sales support tools.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Supervised 30/+ employees.
Supervisor
Brookdale at Home
01.2020 - 09.2021
- Manages the Personalized Living department (Home Care Agency) within a community
- Ensures the efficient and effective operations of the Personalized Living department and interdisciplinary team process
- Provide direct management of all Personalized Living staff: to include coaching, counseling, disciplining and completing performance evaluations
- Assist in the development and implementation of the annual budget
- Responsible for billing and scheduling of services
- Maintains positive relationships and rapport with coworkers, residents, family members and community personnel
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily
- Coordinated employee schedules according to shift changes and availability.
- Identified needs of customers promptly and efficiently.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
Motor Vehicle Supervisor
Kerr County Tax Office
11.2015 - 01.2020
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Education
GED -
Families And Literacy
05.2009
Skills
- Reliable and diligent approach to work
- Schedule Management
- Client relationship management
- Service excellence
- Experienced with MS Office applications
- Training and Development
- Inventory management
- Collaborative team leadership
- Team Collaboration
- Administrative coordination
- Multi-Line Phone Systems
- Staff Management
- Documentation and Reporting
- Attention to Detail
- Verbal and Written Communication
- Office Administration
- Bookkeeping
- Title processing/research
- Elderly care
- Problem-solving
- Strong ethics
- Alzheimer's care
- Care plan assessment
- Care plan management
- Patient assessments
Languages
Spanish
Native/ Bilingual
Education and Training
other
Certification
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Administrator/ Caregiver Operations Manager
One You Love HomeCare
01.2025 - 06.2025
Title Clerk
R&L Certified Auto Group
08.2023 - Current
Administrator
Willows @ Home
09.2021 - 08.2023
Supervisor
Brookdale at Home
01.2020 - 09.2021
Motor Vehicle Supervisor
Kerr County Tax Office
11.2015 - 01.2020
GED -
Families And Literacy
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