Mary E Lundgren
Lake Forest Park,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cannabis Consultant
365 Recreational
07.2021 - 05.2023
- Provide recommendations to customers on medical marijuana strains, vaporizers, and devices based on medical and recreational needs
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Checked guests' photo identification for validity and age requirements.
- Sold flower, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Merchant
Northwest Mary
10.2006 - 07.2021
- Built and managed a successful seasonal online business since 2006 through various channels
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored online feedback provided by customers regarding services and products to identify points for improvement.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Created clear, precise and properly detailed product and service information on company website.
Homemaker/Home Aid
Dakota Homemaking
10.2011 - 05.2012
- Provide professional homemaking services to the elderly, disabled, and those with mental health conditions
- Assist and evaluate clients based on the contracts, and needs
- Help them set reasonable goals and activities to engage in
- Transported clients for medical and personal outings.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Scheduled and coordinated medical appointments.
- Developed and implemented care plans for clients.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to supervisor.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Provided transportation and appointments management.
- Utilized universal precautions and infection control principles in all aspects of care.
Education
Computer Science
University of St. Thomas
Saint Paul, MNDiploma -
South St. Paul High School
Skills
- Oversee Administrative Functions
- Work Planning and Prioritization
- Client Rapport-Building
- Attention to Detail
- Safe Work Practices
- Honesty and Integrity
- Upselling Techniques
- Sales Expertise
Certification
- Washington Recreational Budtender Certificate Level 1 - 6/10/2020
Timeline
Cannabis Consultant
365 Recreational
07.2021 - 05.2023
Homemaker/Home Aid
Dakota Homemaking
10.2011 - 05.2012
Merchant
Northwest Mary
10.2006 - 07.2021
Computer Science
University of St. Thomas
Diploma -
South St. Paul High School
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