Mary E Murphy
La Quinta,CA
Summary
Customer Service Manager with extensive experience at Tatgenhorst Insurance, specializing in policy analysis and conflict resolution. Proven ability to enhance client relations and retention through exceptional service delivery. Strong self-motivation leads to timely updates and effective complaint resolution, resulting in increased customer satisfaction and loyalty.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Tatgenhorst Insuance
Ana, California (CA)
06.2013 - 12.2024
- Counseled prospects and policyholders on coverage, limits and regulations.
- Responded to customer inquiries and problems to promote great service.
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
Customer Service Representative
Mike Lee Farmers Ins.
Westminster, California (CA)
11.2011 - 06.2013
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Developed and maintained strong professional relationships with customers through exceptional service.
- Greeted customers and provided prompt, courteous service.
Customer Service Representative/Shop Owner
Carpets and More
Anaheim, CA
01.2000 - 06.2009
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Arts - Business
Cypress College
Cypress, CA06-1974
Skills
- Customer service
- Policy analysis
- Customer relationship management
- Account updates
- Turnover minimization
- Client relations and retention
Certification
- Mary E Murphy Insurance License #0H59514 11/30/2025
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service Manager
Tatgenhorst Insuance
06.2013 - 12.2024
Customer Service Representative
Mike Lee Farmers Ins.
11.2011 - 06.2013
Customer Service Representative/Shop Owner
Carpets and More
01.2000 - 06.2009
Associate of Arts - Business
Cypress College
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