Mary Elizabeth Diaz
Old Saybrook,CT
Summary
Dynamic Account Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Senior Account Executive
Risk Strategies / Formally Gowrie Group
05.1997 - Current
- Service & manage $12 million book of business in National Program for Yacht Clubs, Sailing Schools and Foundations for direct insured's and brokered business. I handle an extremely large workload .
- Majority of my book of business is prestigious yacht clubs, but I also service middle market and smaller clubs.
- I handle ALL aspects of my book of business myself such as pre-renewal communication, renewal quotations bind orders, audits & audit disputes, marketing of excess lines, all client communication, billings, claims, endorsements, questions, certificates, and cross selling.
- Primary focus is marine exposures, very high property values, flood coverage, excess liability & excess directors coverages.
- I am able to handle many accounts at one time as I am very focused and detailed oriented. I have a very good relationship with all of my direct insured's and brokers.
- My retention for my accounts is 98%. I am also a team player and love to assist my team mates when needed.
Account Manager
Daman Insurance Services
03.1993 - 05.1997
- After beginning my insurance career in 1989 when I was first licensed, I worked for Fred S. James in Personal Lines as an Assistant.
- I then moved to Abercrombie & Burns & McKiernan as a Personal Lines Account Manager. Once there I moved up to Commercial lines as an Account Manager.
- I then left to go to Daman Insurance Services as a Commercial Lines Account Manager from 1993 to 1997. I worked on a wide range of small to middle market accounts.
Education
Bachelor of Science - Criminal Justice And Psychology
University of New Haven
West Haven, CTSkills
- Extremely disciplined and always working ahead
- Very efficient and I use my time wisely
- Extremely detail oriented
- Very good at documenting files
- Very responsive to clients, underwriters, and team members (I treat others like I like to be treated)
- I am a trusted advisor to my clients and brokers
- All of my diaries are done daily and I have no back log
- Very good at finding resources when needed for my clients
Certification
Licensed Property Casualty Producer - State of Connecticut 1989
Timeline
Senior Account Executive
Risk Strategies / Formally Gowrie Group
05.1997 - Current
Account Manager
Daman Insurance Services
03.1993 - 05.1997
Bachelor of Science - Criminal Justice And Psychology
University of New Haven
Licensed Property Casualty Producer - State of Connecticut 1989
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