Maryellen Davis
Rockford,IL
Summary
Dynamic and results-oriented professional with a proven track record at UPS, adept in staff management and problem-solving. Excelled in enhancing team productivity and customer satisfaction through continuous improvement and effective leadership. Skilled in multitasking and employee motivation, consistently achieving goals with attention to detail and adaptability. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
15
15
years of professional experience
Work History
Supervisor
UPS
Rockford, IL
11.2021 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Picker Packer
General Mills
Belvidere, IL
05.2021 - 10.2021
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
Packer
PCI
Rockford, IL
07.2019 - 11.2019
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
Banquet Setup /server
Cliffbreakers Hotel
Rockford, IL
05.2018 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Care Aide
DOHRS
Rockford, IL
08.2009 - 10.2014
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Remained alert to problems or health issues of clients and competently responded.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Maintained a clean and safe environment for patients by following infection control protocols and conducting regular safety checks.
- Collaborated with interdisciplinary team members to develop personalized care plans for patients, optimizing health outcomes.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic presence.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Developed strong relationships with patients by displaying empathy and genuine concern for their well-being, leading to increased satisfaction scores from both patients and families.
Education
Ged -
Roosevelt Hs
Rockford, IL08.2010
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Attention to Detail
- Reliability
- Adaptability
- Self Motivation
- Continuous Improvement
Timeline
Supervisor
UPS
11.2021 - 10.2024
Picker Packer
General Mills
05.2021 - 10.2021
Packer
PCI
07.2019 - 11.2019
Banquet Setup /server
Cliffbreakers Hotel
05.2018 - 12.2018
Care Aide
DOHRS
08.2009 - 10.2014
Ged -
Roosevelt Hs