MARY ELLEN KRUL
Administrative Assistant
Las Vegas,NV
Summary
Extensive experience in organizational support and client service, with a strong focus on task prioritization. Proficient in managing schedules, coordinating appointments, and ensuring confidentiality. Demonstrated ability to enhance operational efficiency through effective multitasking and professional discretion.
Overview
23
23
years of professional experience
Work History
Residential Cleaner & Personal Support Specialist
M.B. Residential Repair & Contracting
01.2020 - 01.2025
- Managed full-service residential cleaning, laundry, and household organization for multiple clients.
- Developed strong relationships with clients through consistent reliability, punctuality, and excellent service delivery.
- Upheld a professional image while working in clients homes, maintaining trustworthiness and discretion at all times.
- Used time management and efficient cleaning methods to meet deadlines.
Personal Assistant / Administrative Coordinator
Platinum Financial Credit Repair
01.2011 - 01.2019
- Streamlined organization of correspondence, errands, receipts, and confidential documents within filing system.
- Managed home and office organization, maintenance scheduling, and vendor coordination.
- Streamlined personal and business tasks to enhance operational efficiency.
- Coordinated office functions to ensure efficient workflow of daily operations.
Customer Care Representative
TSMN Solutions
01.2007 - 01.2011
- Facilitated remote assistance for clients via phone and email interactions.
- Assessed service requests to determine charges and coordinated billing arrangements.
- Ensured continual confidentiality of customer records in strict adherence to company policies.
Lead Customer Service Representative
Blockbuster Video
01.2002 - 01.2007
- Supervised staff and store operations in a high-volume retail environment.
- Trained new employees on service excellence and sales techniques.
- Contributed to improved customer satisfaction through team leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
No Degree - Psychology
Miracosta College
Oceanside, CAHigh School Diploma - undefined
Homeschooled
Carlsbad, CA01-2003
Skills
Administrative & Clerical Support
Microsoft Office & Outlook
Multitasking & Prioritization
Customer Service & Client Retention
Recordkeeping & Documentation
Problem Solving & Decision-Making
Appointment & Calendar Coordination
Confidentiality & Professional Discretion
Timeline
Residential Cleaner & Personal Support Specialist
M.B. Residential Repair & Contracting
01.2020 - 01.2025
Personal Assistant / Administrative Coordinator
Platinum Financial Credit Repair
01.2011 - 01.2019
Customer Care Representative
TSMN Solutions
01.2007 - 01.2011
Lead Customer Service Representative
Blockbuster Video
01.2002 - 01.2007
High School Diploma - undefined
Homeschooled
No Degree - Psychology
Miracosta College