Managed daily administrative operations for multiple busy clinics, ensuring efficient document management and accurate tracking of personnel and patients
Facilitated communication with referral sources to strengthen collaboration and streamline admissions processes
Executed various marketing and admissions tasks, supporting operations manager and clinical leadership effectively
Facilitated orientation sessions for new families to explain services and resources available
Oversaw and facilitated onboarding process for clinical team of more than 35 personnel
Supported multiple regional locations and coordinated the training of new operational team members
Executive Team Member of Land Program
YMCA Camp Seafarer
04.2023 - 11.2023
Oversaw nine leadership team members implementing programming for 700 campers daily, evaluating performance to ensure quality
Led vision and execution of nine summer programming activities focused on skill development and safety
Coached and motivated 65 staff members to foster a positive and productive camp environment
Managed logistics for activity teams and special events to enhance camper experience
Served on a summer executive team, providing vision for overall summer experience, attending weekly executive team meetings, and executing directives from the Camp Director
Strengthen ties with local alumni and oversee annual fundraising efforts
Administrative Support Specialist
UNC Oral Maxillofacial Surgery
09.2022 - 04.2023
Verified and updated patient demographic and insurance data during the check in process
Collected and posted co-payments and balances on accounts due
Managed and logged patient referrals received via fax and mail to ensure timely processing
Triaged incoming calls and directed them to appropriate areas for efficient response
Coordinated schedules and logistics for Residency Interviews, ensuring smooth execution, Records Management of Oral and Maxillofacial Surgery, Alumni & Adjunct Faculty
Higher Education Practice Intern
McAllister & Quinn
01.2022 - 06.2022
Identified federal and foundation grant opportunities aligning with client needs
Conducted comprehensive analyses for individual grant competitions
Monitored and analyzed federal grant activities and announcements consistently
Gained insights into operations of federal agencies and funding mechanisms
Collaborated with team to address practice-wide initiatives effectively
Produced high-quality work products and client deliverables in a fast-paced environment
Gathered and summarized relevant information through thorough data analysis
Attended client meetings to enhance understanding of project management dynamics
Admissions Student Host
James Madison University
01.2019 - 01.2022
Welcomed families to campus, guided visitors with maps, and answered questions about student life, services, and JMU programs to enhance their campus experience
Managed correspondence and communications with prospective students and parents through phone and email, providing timely information and support
Ordered office supplies and maintained inventory and equipment to ensure smooth office operations
Education
Bachelor of Science - Health Services Administration, General Business
James Madison University
Harrisonburg, VA
01-2022
Accomplishments
The Heart of Raleigh, 2026 Night of Honor, Action Behavior Centers
Character Counts Recipient, YMCA Camp Seafarer
Timeline
Senior Clinic Admissions Associate
Action Behavior Centers
01.2024 - Current
Executive Team Member of Land Program
YMCA Camp Seafarer
04.2023 - 11.2023
Administrative Support Specialist
UNC Oral Maxillofacial Surgery
09.2022 - 04.2023
Higher Education Practice Intern
McAllister & Quinn
01.2022 - 06.2022
Admissions Student Host
James Madison University
01.2019 - 01.2022
Bachelor of Science - Health Services Administration, General Business