Andrea Gunn
Farmers Branch,TX
Overview
7
7
years of professional experience
Work History
SENIOR CLINIC ADMISSIONS ASSOCIATE
ACTION BEHAVIOR CENTERS
08.2023 - Current
- Responsible for day to day administrative functions of the clinic
- Received inbound calls from prospective families and provided information on ABA therapy and admission policies
- Planned clinic events for staff and patients to boost morale
- Managed complex calendars for the Clinical Director and Operations Manager
- Assisted applicants with admissions packet and served as point of contact throughout the intake process
- Maintained a pipeline of current and prospective patients through Salesforce to show weekly and monthly progress of new patients and patient retention
- Audited patient schedules daily using the Central Reach database to ensure accurate billing
- Performed insurance verification on incoming patients to ensure coverage.
RETAIL MANAGER
TEXAS ORIGINAL COMPASSIONATE CULTIVATION
01.2023 - 08.2023
- Created and implemented policies and operations that complied with all laws and regulations set by the Texas Department of Public Safety
- Lead a diverse work team of 6 people while developing organizational strategies for efficient practices
- Interviewed, hired, and trained dispensary associates to accurately fill and transcribe prescriptions
- Served patients with a variety of conditions such as autism, epilepsy, cancer and other neurodegenerative diseases
- Generated reports to show weekly and monthly progress of new patients, retention, and prescriptions filled
- Collaborated with Doctor's offices and nursing staff on prescription inquiries and patient medication
- Monitored, maintained, and replenished medication inventory using Backbone database
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution
DISPENSARY ASSOCIATE
TEXAS ORIGINAL COMPASSIONATE CULTIVATION
02.2022 - 01.2023
- Greeted patients and filled prescriptions through the Compassionate Use Program
- Fulfilled 60+ prescriptions daily while maintaining dosing accuracy using the Compassionate Use Registry of Texas database
- Cash handling and managed the cash drawer at the end of each day
- Collaborated with the Customer Experience team to ensure all patient orders and inquiries were handled in an accurate and timely manner
- Assisted in logistics management and ensured all prescriptions went to correct locations for pickup
GRANT COORDINATOR AND ACADEMIC COACH
TEXAS STATE UNIVERSITY
01.2020 - 02.2022
- Hired, trained, and coached a team of 10 tutors to provide services to students with academic needs
- Conducted performance reviews and set short and long term goals for employees
- Processed student applications while maintaining the integrity of all data and documents
- Presented, coordinated, and implemented social and academic events and workshops for college students
- Developed new systems and processes for two grant programs and generated reports on Excel and Lacai to analyze student performance decreasing data errors by 10%
- Maintained rapport with 80+ college students and developed ideas, strategies, and holistic services to improve their academic success
- Managed post-award services and oversaw state and federal grant awards for compliance with uniform guidance and grant-specific requirements
GRANT SECRETARY
TEXAS STATE UNIVERSITY
10.2019 - 01.2020
- Assisted the Director of Student Support Services in managing schedules, processing documents, and scheduling travel
- Managed and reconciled a budget of $700,000 across two grant funded programs while meeting regulations set by the Department of Education
- Updated, maintained, and analyzed student data in Blumen Software to ensure compliance
- Coordinated complex calendars for 20+ staff while overseeing meeting logistics
- Executed various administrative tasks, expense reports and directed calls to corresponding departments
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data
STYLE CONSULTANT/TEAM TRAINER
TARGET
07.2018 - 10.2019
- Trained all new style employees on store visuals, store software, merchandising, and guest needs in the style department
- Specialized in shipments, visuals, marketing, and customer service
- Distributed 300+ units of inventory per day while maintaining a high degree of accuracy
- Delivered exceptional service to guests and building brand loyalty by providing support and product information.
SALES ASSOCIATE
GUESS FACTORY
03.2017 - 07.2018
- Increased efficiency of unloading and setting visuals
- Maintained store visuals and marketing to ensure product knowledge and promote sales
- Delivered exceptional service to guests and building brand loyalty by providing support and product information
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
Education
BACHELOR OF SCIENCE IN BIOLOGY -
TEXAS STATE UNIVERSITY
12.2018
Skills
- Basic Life Support Certified
- Database Management
- Appointment scheduling
- Team Leadership
- Health and Safety Management
- Conflict Resolution
- Salesforce
- Office Administration
Timeline
SENIOR CLINIC ADMISSIONS ASSOCIATE
ACTION BEHAVIOR CENTERS
08.2023 - Current
RETAIL MANAGER
TEXAS ORIGINAL COMPASSIONATE CULTIVATION
01.2023 - 08.2023
DISPENSARY ASSOCIATE
TEXAS ORIGINAL COMPASSIONATE CULTIVATION
02.2022 - 01.2023
GRANT COORDINATOR AND ACADEMIC COACH
TEXAS STATE UNIVERSITY
01.2020 - 02.2022
GRANT SECRETARY
TEXAS STATE UNIVERSITY
10.2019 - 01.2020
STYLE CONSULTANT/TEAM TRAINER
TARGET
07.2018 - 10.2019
SALES ASSOCIATE
GUESS FACTORY
03.2017 - 07.2018
BACHELOR OF SCIENCE IN BIOLOGY -
TEXAS STATE UNIVERSITY