Maryem Shiha
Tampa,Florida
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Office Staff Member
Publix Super Market at Canopy Oak Center
Ocala , FL
06.2021 - Current
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Mentored junior team members and managed employee relationships.
Shift Supervisor
Panera Bread
Ocala, Florida
10.2019 - 04.2021
- Set objectives, oversaw progress, maintained schedules, and resolved issues
- Ensured quality service by setting and implementing company protocols
- Compiled, initiated, and analyzed production performance records and data to determine areas requiring attention to meet production goals
- Ensured operation of equipment by calling for repairs and evaluating new equipment for purchasing
- Created a culture of continuous improvement, inspiring employees to take action to solve problems.
- Assisted upper management with daily operations to meet standards of service and quality.
Cashier Team Lead, Finchberry
Gainesville, Florida
10.2018 - 04.2019
- Set up and broke down cash drawers daily, including counting funds, identifying total discrepancies, and resolving problems with cashiers
- Reconciled excess cash on hand to maintain security standards and prevent losses
- Handled exchanges, returns and escalated customer complaints according to company policy
- Maintained adequate cash and change on hand for cashiers
- Opened up and operated cash register to relieve long lines at peak shopping times
- Kept drawer currency sorted, wrapped, and organized.
Event Assistant
Skyzone
Ocala, Florida
06.2017 - 08.2018
- Handled complete cleaning between events, including carpets, fixtures, and furniture
- Worked on many events on short notice to back up team members and help the venue maintain service levels
- Memorized menu items and event details to offer guests exceptional support for any need
- Delivered top-notch support for all events and services to create superior guest experiences
- Greeted patrons and provided information about entertainment events
- Checked event facilities regularly for any maintenance or cleaning needs to keep spaces professional
- Set up and tore down events, including moving all furniture into event configurations.
Cashier
Ocala, Florida
06.2017 - 08.2018
- Solved complaints by customers and issued credits for returned merchandise
- Assisted customers with locating items, answering questions and providing direction and service
- Greeted all customers and provided prompt and friendly service
- Collected payment for customer purchases
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
Education
Bachelor of Arts - Language Speech And Hearing Sciences
University of South Florida
Tampa, FL12.2023
Associate of Arts - Health Science
Santa Fe College
High School Diploma -
West Port High School
Skills
- Training and mentoring Store opening and closing
- Training and development Equipment maintenance
- Worker training Oversee safety
- Monitor production
- Creative Problem Solving
- Arabic Fluency
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Order and Refund Processing
- Data Entry and Maintenance
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Patient and Empathetic
- Team-Oriented and Cooperative
Volunteering
- Member of Key Club. Volunteer, Boys and Girls Club.
- Project Downtown - Homeless Advocacy
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Certifications
- CPR certified
- Speech-Language Pathologist Assistant Certification
Timeline
Customer Service Office Staff Member
Publix Super Market at Canopy Oak Center
06.2021 - Current
Shift Supervisor
Panera Bread
10.2019 - 04.2021
Cashier Team Lead, Finchberry
10.2018 - 04.2019
Event Assistant
Skyzone
06.2017 - 08.2018
Cashier
06.2017 - 08.2018
Bachelor of Arts - Language Speech And Hearing Sciences
University of South Florida
Associate of Arts - Health Science
Santa Fe College
High School Diploma -
West Port High School
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