Margaret Roemmele
Greenville,NC
Summary
Versatile Department Manager recognized for providing exceptional leadership and guidance to employees. Responsible and dependable professional with 21 years of comprehensive experience overseeing staff, conducting training and implementing strategies. Familiar with successful training methodologies and industry developments.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
28
28
years of professional experience
Work History
Customer Service Office Staff Member
Publix Super Markets Inc.
Greenville, North Carolina
06.2024 - Current
- First face customers see when they enter the store.
- Help customers with money service transfers.
- Help customers with lottery sales.
- Utilized problem-solving skills to resolve customer disputes efficiently.
- Identified opportunities for improvement in service processes based on customer feedback.
- Coordinated with other departments within the organization to address customer issues quickly and accurately.
- Assisted customers with product selection, ordering, returns, refunds, and exchanges.
- Resolved customer complaints promptly and professionally.
- Performed daily opening and closing procedures according to established guidelines.
- Processed payments using cash registers or point-of-sale systems.
- Greeted customers upon arrival in store and directed them to appropriate departments for assistance.
- Handled incoming calls from customers regarding product availability or order status updates.
- Ensured accuracy of data entry into company database systems.
Department Manager
Publix Super Markets Inc.
Lakeland, FL
03.2003 - 06.2024
- Resolved customer complaints promptly and professionally in order to maintain good relationships with customers.
- Handled all shift schedules for 33 associates.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Followed safety protocols and company processes and procedures.
- Coached and trained new staff members, providing guidance on store policies and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Performed opening and closing duties as part of management team and handled cash management.
- Monitored daily sales figures to track trends in customer buying behavior.
- Conducted regular performance reviews to monitor progress of individual employees.
- Responsible of the overall operations of the department.
- Manager in charge of store duties includes support of customers service department including money services compliance, customer service relations, register operations.
Department Manager
Kmartcorp
Larose, LA
05.1997 - 11.2001
- Responsible for the total garden department operations.
- Served customers
- Unloaded trucks
- Built product displays.
Education
High School Diploma -
Keyport High School
Keyport, NJ06-1988
Some College (No Degree) - Nursing Science
Brookdale Community College
Lincroft, NJSkills
- Customer Service
- Employee Scheduling
- Money services compliance
- Employee scheduling coordinator
- Sales Reporting
- Performance Management
- Training and Development
- Operations
- Training and Mentoring
- Supply and Inventory Management
Timeline
Customer Service Office Staff Member
Publix Super Markets Inc.
06.2024 - Current
Department Manager
Publix Super Markets Inc.
03.2003 - 06.2024
Department Manager
Kmartcorp
05.1997 - 11.2001
High School Diploma -
Keyport High School
Some College (No Degree) - Nursing Science
Brookdale Community College