Mary G Jenness
Euless,TX
Summary
Versatile professional with a track record of enhancing customer satisfaction at Sitel through expert technical support and problem-solving skills. Excelled in roles requiring strong computer skills and relationship building, from driving safely for Via Transportation to managing operations at Domino's Pizza. Achieved significant improvements in efficiency and service quality, demonstrating punctuality, reliability, and a commitment to safety.
Overview
25
25
years of professional experience
Work History
Driver
Via Transportation
07.2020 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
Technical Support
Sitel
03.2020 - 04.2020
- Enhanced customer satisfaction by providing timely and accurate technical support to clients.
- Gathered and compiled technical support documentations for training service desk and field engineers.
- Increased client satisfaction by providing timely technical support and assistance.
- Provided technical support for existing applications, diagnosing issues and implementing fixes.
- Provided customer support and technical support to 50 customers daily.
Loan Assistant
Cottonwood Financial
06.2018 - 11.2019
- Maintained organized records, facilitating efficient retrieval of information for audits and regulatory examinations.
- Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
- Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
- Reduced errors in loan applications through diligent review, data entry, and verification processes.
- Maintained confidentiality of sensitive client information, adhering strictly to company policies as well as federal privacy laws regulating financial institutions.
Technician
Motorola
09.2000 - 06.2002
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Assistant Manager
Dominos's Pizza
03.2000 - 06.2000
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Management Trainee
Papa Johns Pizza
01.2000 - 03.2000
- Improved management skills by participating in rigorous training programs and workshops.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Used company reports to analyze sales, gross profit and inventory activities.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Education
Associate of Science - Criminal Justice With Emphasis On Human Services
Colorado Technical University
Colorado Springs, CO11-2016
Skills
- Time management
- Customer service
- Problem-solving
- Safe driving practices
- Punctual and reliable
- Passenger transportation
- Technical support experience
- Strong computer skills
- Budgeting and financial skills
- Administration skills
Timeline
Driver
Via Transportation
07.2020 - Current
Technical Support
Sitel
03.2020 - 04.2020
Loan Assistant
Cottonwood Financial
06.2018 - 11.2019
Technician
Motorola
09.2000 - 06.2002
Assistant Manager
Dominos's Pizza
03.2000 - 06.2000
Management Trainee
Papa Johns Pizza
01.2000 - 03.2000
Associate of Science - Criminal Justice With Emphasis On Human Services
Colorado Technical University
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