Dedicated and detailed oriented Front Desk Supervisor with years of experience in managing front office operations, leading teams and ensuring exceptional customer service. Proven track record of increasing efficiency, improving customer satisfaction, and maintaining a professional and welcoming environment. Skilled in scheduling, staff training and conflict resolution. Proficient in all the software. Committed to providing top- notch support to the guest, employees and management.
Hi, I’m
Mary Gina Jacob
Orlando ,FL
Summary
Overview
5
years of professional experience
Work History
Everise
Customer Service Representative
02.2024 - 06.2024
Job overview
- Discuss health Benefits to the Home Depot employees.
- Ensuring excellent customer service and transfer employees to other departments. ( 41K/Stocks/ HR/and other Health Benefits departments)
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Walgreens
Lead
01.2023 - 12.2023
Job overview
- Overseeing store operations, including opening and closing procedures.
- Managing and training a team of employees.
- Ensuring excellent customer service and resolving customer complaints.
- Associated with 10 different stores on International Drive
- Cultivated a strong company culture by fostering collaboration among team members and recognizing individual achievements.
- Boosted lead generation with targeted content creation and distribution across multiple
- Established a consistent brand voice across all touchpoints, enhancing overall recognition in target markets.
Cvs Specialty
Cvs Specialty Technicians
01.2019 - 10.2023
Job overview
- Dispense patient medication
- Discuss patient copays
- Resolving complex Issues about the medication.
- Reduced repair costs by sourcing alternative components and negotiating favorable pricing agreements with suppliers.
- Maintained accurate inventory records for specialty tools and parts, streamlining replenishment processes to avoid stockouts.
- Onboarding for the New Specialty technicians. Leading the New Specialty technicians about all medications and the costs.
Walt Disney Swan And Dolphins
Front Desk Receptionist
04.2021 - 09.2023
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
Vistana Resort
Food and Beverage Supervisor
03.2019 - 05.2020
Job overview
- Overseeing guest and employees satisfaction, maintaining standards and meeting and exceeding financial goals
- Maintaina a positive cost management index for kitchen and the store.
- Utilizes budget to understand financial objectives.
- Demonstrate knowledge and profiency of applicable food and beverage laws and regulations.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated history
Education
Virginia State University
from Communications
05.2000
University Overview
Timeline
Customer Service Representative
Everise
02.2024 - 06.2024
Lead
Walgreens
01.2023 - 12.2023
Front Desk Receptionist
Walt Disney Swan And Dolphins
04.2021 - 09.2023
Food and Beverage Supervisor
Vistana Resort
03.2019 - 05.2020
Cvs Specialty Technicians
Cvs Specialty
01.2019 - 10.2023
Virginia State University
from Communications
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