Mary Grace Thurman
Navy Federal Credit Union
Washington,DC
1
Certification
12
years of professional experience
Administrative and operational support professional with 10+ years of experience providing direct support to an Assistant Vice President and operational support across a business unit. Experienced in calendar management, travel coordination, business communications, expense and budget administration, SharePoint site ownership, and process improvement. Recognized for improving workflows, managing competing priorities, and delivering organized, high-quality support in fast-paced environments.
Work History
Staff Assistant II
8 Years 11 Months- Support an Assistant Vice President by managing the leader's calendar, coordinating business travel, and ensuring daily administrative priorities remain organized.
- Prepare presentations, reports, correspondence, agendas, and meeting materials that support leadership communications and business operations.
- Manage the business unit's annual financial plan, expense budget, purchase card reconciliations, expense reporting, and financial records.
- Serve as the business unit's SharePoint Owner by designing and maintaining site pages, documents libraries, permissions, and shared business content.
- Created and implemented a centralized Staff Assistant Request intake process that improved visibility, workload distribution, assignment tracking, and operational efficiency.
- Partnered with leaders and business partners to support administrative initiatives, communicate updates, ensure timely completion of business priorities.
- Coordinated scheduling and logistics for meetings and events to optimize team productivity.
Administrative Support Assistant III
1 Year 1 Month- Prepared operational reports by validating business data and supporting documentation.
- Researched reporting discrepancies and provided accurate information to support business operations.
- Coordinated daily administrative tasks to streamline operations and enhance office efficiency.
Delinquency Control Counselor III
2 Years 4 Months- Managed confidential members accounts requiring detailed documentation, problem-solving, and adherence to established procedures.
- Monitored delinquency accounts to identify risk trends and implement corrective actions.
- Achieve a 97% quality score through accuracy and attention to detail.
Education
Associate of Science - Engineering
Skills
Adobe Acrobat Pro
Asana
Microsoft Teams
Zoom
Certification
Undergraduate Advanced Business Analytics,
University of West Florida,
October 2025
Timeline
Staff Assistant II
Navy Federal Credit Union
08.2017 - CurrentRead More
Administrative Support Assistant III
Navy Federal Credit Union
07.2016 - 08.2017Read More
Delinquency Control Counselor III
Navy Federal Credit Union
03.2014 - 07.2016Read More
Northern Virginia Community College
Associate of Science from Engineering
Read More