Mary Grace Villanueva
Queens,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
2007
2007
years of post-secondary education
Work History
Shift Leader
Walgreens
Astoria, NY
11.2014 - 01.2026
- Trained new employees on company policies and customer service standards to ensure consistent service quality.
- Assisted in training new employees on shift operations.
- Delegated tasks to employees, monitoring activities to ensure timely task completion.
- Ensured compliance with safety regulations and operational procedures.
- Managed inventory levels and organized stockroom for optimal accessibility.
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Assisted customers in locating products and resolving issues effectively.
- Monitored cash register operations for accuracy and security measures.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Sales Associate
Dunkin' Donuts
Queens, New York
02.2012 - 09.2012
- Greeted customers, delivering exceptional service to enhance shopping experience.
- Provided exceptional customer service in a fast-paced environment.
- Processed customer transactions accurately, ensuring smooth and efficient checkout.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness and organization of the service area and dining space.
- Operated coffee machines and food preparation equipment efficiently.
- Restocked shelves to maintain product availability and support customer needs and preferences.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Pasay City West High School
Pasay City , PhilippinesSkills
- Inventory management
- Employee training
- Cash handling
- Safety compliance
- Customer service
- Point-of-sale operations
- Stock organization
- Positive attitude
- Customer service management
References
References available upon request.
Timeline
Shift Leader
Walgreens
11.2014 - 01.2026
Sales Associate
Dunkin' Donuts
02.2012 - 09.2012
Pasay City West High School