Mary Gwendolin Crockford

• Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
• Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
• Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
• Collaborated with team members to ensure smooth operation of the deli department.
• Provided excellent customer service through active listening and addressing customer needs promptly.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
• Developed positive relationships with regular customers through attentive service and genuine conversation.

Was promoted within 6 months of transferring from Ralphs Simi to Ralphs Thousand oaks.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• During downtime I deep cleaned bays and pulled lost backstock and outdated inventory to get them on the shelf for sale. Product sitting idle doesn't make money.
• Within 1 year I achieved a platinum badge. Platinum badges arre awarded for outstanding customer service, work ethic, and productivity. Only one other person in the store of over 60 people had this badge and they have worked there for over ten years.

My mom lived with me and it was during COVID that she broke her hip. Initially, I took time off to care for her under the Family Leave Act but over the next four years other health problems presented. I went to full time caregiver until she passed in April of 2021.

• Unloaded, sorted and stored incoming merchandise.
• Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
• Managed shipping and receiving team, overseeing training, schedules and work assignments.
• Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
• Managed inbound receiving departments.

Was hired as cashier. Within 6 months promoted to head cashier. Within 3 years to Receiving Manager.

Total time invested in Franklin's: 13 years.

• Was hired for temporary Christmas help.
• Sorted packages coming down ramp according to zip code and delivered to appropriate truck station.