MARY HELEN GIL
Miami,FL
Summary
Dynamic bilingual professional with a proven track in customer service, enhancing relations and boosting sales through innovative strategies and exceptional service. Hardworking and knowledgeable, works well independently or with a team to handle assignments and always ready to go beyond basic tasks. Quick learner with advanced technological skills.
Overview
3
3
years of professional experience
Work History
AT&T STORE MANAGER
USA WIRELESS
02.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
AT&T SALES ASSOCIATE
USA WIRELESS
03.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Store Manager
BOOST MOBILE
08.2022 - 02.2023
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Salesperson
BOOST MOBILE
08.2021 - 07.2022
- Worked to build relationships with customers and built potential for additional sales.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Education
Bachelor in Architectural Studies -
UNIVERSIDAD SIMÓN BOLÍVAR
Caracas, Venezuela07-2023
High School Diploma -
I. E JUAN XXIII
Valencia, Venezuela07-2016
Skills
- BILINGUAL: ENGLISH AND SPANISH
- Strong communication abilities in both languages
- Proficient in Microsoft Word, Power Point, Excel, Google Drive and Outlook
- Technical Skills: Comfortable using a variety of digital devices, experienced with smartphones applications
- Experienced with Customer Service, problem-Solving and Customer Relations on the phone
- Multitasking and Organization
- Active Learner
Timeline
AT&T SALES ASSOCIATE
USA WIRELESS
03.2023 - 01.2024
AT&T STORE MANAGER
USA WIRELESS
02.2023 - Current
Store Manager
BOOST MOBILE
08.2022 - 02.2023
Salesperson
BOOST MOBILE
08.2021 - 07.2022
Bachelor in Architectural Studies -
UNIVERSIDAD SIMÓN BOLÍVAR
High School Diploma -
I. E JUAN XXIII
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