Mary Jane Becerra
Grants
Summary
Compassionate Care Coordinator with expertise in patient education and needs assessment. Skilled in navigating complex healthcare systems and enhancing health outcomes through collaboration. Experience includes coordinating services for diverse populations and advocating for patient needs. Proven ability to improve patient satisfaction and streamline care processes while effectively liaising between patients, providers, and insurers.
Overview
13
13
years of professional experience
Work History
Member Care Coordinate
BCBS of NM
Albuquerque
11.2013 - 12.2024
- Coordinated member care plans to enhance service delivery timelines.
- Collaborated with healthcare providers to improve patient referral processes and communication flow.
- Facilitated member education on available health services and benefits.
- Managed case documentation in compliance with regulatory standards and policies.
- Assisted members in navigating complex healthcare systems and resources.
- Monitored member health outcomes to assess needs for further support services.
- Participated in training sessions to enhance coordination processes and staff competencies.
- Maintained accurate client records in accordance with agency policies and procedures.
- Educated clients on available resources and services within their communities.
- Provided case management services to ensure the delivery of quality care.
Member Care Coordinator
Amerigroup Corporation
Albuquerque
12.2011 - 10.2013
- Coordinated care plans with healthcare providers and patients for optimal outcomes.
- Facilitated communication between patients, families, and healthcare teams.
- Educated clients on available resources and services within their communities.
- Responded promptly to inquiries from patients regarding their care plans.
- Provided case management services to ensure the delivery of quality care.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Conducted initial assessments and evaluations of patient's needs.
Education
Some College (No Degree) - Business Accountancy
Grants NMSU
Grants, NMSkills
- case management
- care coordination
- patient education
- referral management
- healthcare compliance
- healthcare communication
- Care planning
- Needs assessment
- Empathy and compassion
- data documentation
- HIPAA compliance
- Medical terminology
- Multitasking and organization
- team collaboration
- Patient advocacy
- Empathy and compassion
- Empathy and compassion
Languages
Spanish
Native/ Bilingual
Timeline
Member Care Coordinate
BCBS of NM
11.2013 - 12.2024
Member Care Coordinator
Amerigroup Corporation
12.2011 - 10.2013
Some College (No Degree) - Business Accountancy
Grants NMSU