Mary Jane Burns
Willis
Summary
Diligent Desired Position with strong background in managing food service operations. Successfully led teams to improve customer satisfaction and streamline workflow. Demonstrated leadership and problem-solving skills in high-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Food Service Manager
Loves Travel Stop
04.2018 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Enhanced customer loyalty by creating rewards program that incentivized repeat business.
- Sustained clean and welcoming dining environment, overseeing daily cleaning routines and periodic renovations.
- Oversaw food preparation and monitored safety protocols.
Kitchen Staff Member
Schlotzsky's
03.2018 - 04.2018
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Sanitized dining ware and kitchen equipment according to health code standards.
Sales Associate
Forever 21
12.2017 - 03.2018
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
Process Clerk
NBI(National Bureau of Investigation)
04.2014 - 07.2015
- Government processing individual background check and biometric fingerprints.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to
- Maintained filing system and organized customer documents for easy retrieval of information.
Sales Associate
Ken's Trading Automotive
07.2009 - 05.2011
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
Traders Lucky Mart- Groceries
01.2009 - 05.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Section In-Charge
Lee Super Plaza
04.2007 - 12.2008
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Information Technology
NORSU- Negros Oriental State University
Philippines 06.2016
Skills
- Cross-training staff
- Performance evaluations
- Food preparation
- Production records
- Ordering supplies
- Waste reduction
- Sanitation standards
- Food safety management
- Inventory management
- ServSafe food manager
- Scheduling staff
- Back of house management
- Coaching and mentoring
- Kitchen staff coordination
Languages
Cebuano
Native or Bilingual
Certification
Propane Certified
Timeline
Food Service Manager
Loves Travel Stop
04.2018 - Current
Kitchen Staff Member
Schlotzsky's
03.2018 - 04.2018
Sales Associate
Forever 21
12.2017 - 03.2018
Process Clerk
NBI(National Bureau of Investigation)
04.2014 - 07.2015
Sales Associate
Ken's Trading Automotive
07.2009 - 05.2011
Sales Associate
Traders Lucky Mart- Groceries
01.2009 - 05.2009
Section In-Charge
Lee Super Plaza
04.2007 - 12.2008
Information Technology
NORSU- Negros Oriental State University
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