Mary Jane Castillo
Los Angeles,CA
Summary
Bilingual, customer service professional with 6 years of experience.Enjoy learning new techniques and procedures. Organized and patient individual polished in handling customer complaints. Flexible and outgoing team player.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Recognized for consistently receiving high ratings on customer feedback surveys.
Overview
10
10
years of professional experience
Work History
Home Care Provider
IHSS In Home Support Services
Los Angeles, California
09.2024 - Current
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Maintained clean and well-organized environment for client happiness and safety.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Managed client's schedule of doctor's appointments, therapies.
Show Controller
Hollywood Horror Nights
Los Angeles, CA
09.2024 - 11.2024
- Set up and take down barricades, stanchions, and ropes to control the length of the queue.
- Load and unload guests to ensure efficient throughput of the show or haunted house.
- Provide direction to guests, enforce restrictions, and monitor crowds.
- Ensure the safety of guests, scare actors, and entertainers.
Sales
H&M
Los Angeles, CA
06.2023 - 01.2024
- Operated cash register and processed transactions accurately and efficiently.
- Assisted customers in selecting products based on needs and preferences.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Completed transactions in an efficient manner while providing excellent customer service.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Sortation Associate
Amazon DLX5
Los Angeles, CA
03.2022 - 04.2023
- Sort customers orders by final destination and loaded them onto trucks for delivery
- Sort, scan, and stack packages on pallets
- Organize, categorize, and separate products and materials
- Program and operate automated sorting equipment and systems
Sales Associate
Hanesbrand Inc
Commerce, CA
09.2015 - 12.2020
- Engaged customers by providing product knowledge and assistance.
- Organized merchandise displays to enhance shopping experience.
- Collaborated with team members to maintain store cleanliness.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma - General Education
San Antonio High School
Huntington Park, CASkills
- 10 key
- Type 40-45WP
- Bilingual - Spanish and English
- Problem solving skills
- Communicative
- Team player
Knowledge And Skills
- 10 key
- Type 40-45 WPM
- Bilingual - Spanish and English
- Problem solving skills, communicative, and team player
Timeline
Home Care Provider
IHSS In Home Support Services
09.2024 - Current
Show Controller
Hollywood Horror Nights
09.2024 - 11.2024
Sales
H&M
06.2023 - 01.2024
Sortation Associate
Amazon DLX5
03.2022 - 04.2023
Sales Associate
Hanesbrand Inc
09.2015 - 12.2020
High School Diploma - General Education
San Antonio High School