Hi, I’m
Mary Jane Domingo
Kahului,HI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Supportive Community Liaison anticipates patient needs and understands expectations. Committed to treating others with compassion, courteous, fairness and respect. Adept at working with new patients and aiding with management and marketing of various accounts.
Overview
26
years of professional experience
1
Certification
Work History
Islands Hospice
Clinical Liaison, Intake, Business Manager
07.2017 - 01.2022
Job overview
- Oversaw office operations for organization, onboarding process for new hires, assist with payroll process, accounts payable, maintain relationships with community partners, community outreach for education and information on services provided by company.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Verified insurance coverage for patients and worked with clinic to schedule doctor visits and therapy sessions.
- Collected data about patient care problems and prepared reports.
- Educated health care professionals on ways to humanize patients' experiences.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospice policies and procedures.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Maui Medical Group
Medical Assistant
09.1995 - 07.2017
Job overview
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assist Physicians with minor office surgical procedures.
- Administer immunizations as directed by physician.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Work with multiple insurance companies for benefits and authorizations.
Education
Med-Assist School of HawaiiHonolulu, HI
Certificate from Medical Assisting
06.1995
Waipahu High SchoolWaipahu, HI
High School Diploma
06.1990
Skills
- Medical Procedure Knowledge
- Clinical Selling
- Direct Patient Care
- Training Program Implementation
- Office Procedures
- Patient Care
- Patient Education
- Clinical Documentation Management
- Onboarding and Coaching
- New Staff Orientation
- Insurance Verification
- Patient Health Education
Certification
- CPR Certified
Timeline
Clinical Liaison, Intake, Business Manager
Islands Hospice
07.2017 - 01.2022
Medical Assistant
Maui Medical Group
09.1995 - 07.2017
Med-Assist School of Hawaii
Certificate from Medical Assisting
Waipahu High School
High School Diploma
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