Mary Jane Hatfield
Hamilton,OH
Summary
Adaptable professional with a versatile background in office and retail management. Known for strong multitasking and conflict management skills, contributing to seamless operations and customer satisfaction. Ready to grow in a company till i retire.
Overview
5
5
years of professional experience
Work History
Office Manager
Better Choice Heating and Air
Liberty Center, OH
06.2025 - 05.2026
- Coordinated daily office operations to ensure efficiency and productivity across departments.
- Managed dispatch scheduling for service appointments, optimizing technician availability and customer satisfaction.
- Executed writing, designing, and production of permits to ensure compliance with regulatory standards.
- Supported recruitment and separation of employees to enhance organizational efficiency.
- Managed office operations, ensuring efficient workflow and effective communication among team members.
Store Manager in Training/ Sales Manger
Rent -A- Center
Lebanon, OH
10.2025 - 01.2026
- Coordinated daily operational tasks to ensure seamless store functionality and positive customer experiences.
- Managed inventory processes, including stock replenishment and product organization.
- Led initiatives to enhance sales processes and improve team performance. Oversaw training sessions to elevate sales skills among new hires. Coordinated with marketing to align promotional efforts with sales objectives.
- Executed visual merchandising strategies to enhance product presentation and sales appeal.
Sales Associate
Dillards Department Store
Liberty Center, OH
10.2024 - 06.2025
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained visual merchandising standards, ensuring product displays were appealing and organized.
- Processed transactions accurately using point-of-sale systems while handling cash and credit payments.
- Collaborated with team members to achieve sales goals and improve overall store performance.
Key Holder Supervisor
White House Black Market
Liberty Center, OH
08.2024 - 10.2024
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new staff to enhance customer service skills.
- Conducted visual merchandising to align with brand standards and promotional strategies.
- Implemented process improvements to enhance operational efficiency and reduce downtime.
Key Holder Supervisor
Fragrance Outlet
Monroe, OH
06.2024 - 08.2024
- Managed inventory levels, facilitating efficient stock replenishment processes.
- Handled cash management, ensuring accuracy during transactions and end-of-day reconciliations.
- Collaborated with management to implement sales strategies that improved retail performance.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
Office Manager
Fast Response Heating & Cooling
Cincinnati, OH
03.2024 - 06.2024
- Managed dispatch scheduling for service appointments, optimizing technician availability and customer satisfaction.
- Resolved guest complaints effectively, maintaining high satisfaction ratings.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed and maintained standard operating procedures for front office tasks and responsibilities.
Crew Chief/Team Trainer
Culver's Restaurant
Monroe, OH
09.2021 - 03.2024
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained new team members on food preparation and customer service protocols.
- Assisted in inventory management, reducing waste through efficient ordering practices.
- Resolved customer complaints swiftly, improving overall guest satisfaction ratings.
- Developed training materials to enhance onboarding processes for new hires.
Education
Associate of Applied Science - Computer And Information Systems
Miami University
Hamilton , OH05-2031
Associate of Science - Social Work
Edison Comunity College
Piqua, OH05-2017
Skills
- Customer service
- Invoice management
- Scheduling and calendar management
- Data entry
- Credit and collections
- Relationship building
- Employee supervision
- Operations management
- Conflict management
- Adaptability and flexibility
- Multitasking and organization
- Training and coaching
Timeline
Store Manager in Training/ Sales Manger
Rent -A- Center
10.2025 - 01.2026
Office Manager
Better Choice Heating and Air
06.2025 - 05.2026
Sales Associate
Dillards Department Store
10.2024 - 06.2025
Key Holder Supervisor
White House Black Market
08.2024 - 10.2024
Key Holder Supervisor
Fragrance Outlet
06.2024 - 08.2024
Office Manager
Fast Response Heating & Cooling
03.2024 - 06.2024
Crew Chief/Team Trainer
Culver's Restaurant
09.2021 - 03.2024
Associate of Applied Science - Computer And Information Systems
Miami University
Associate of Science - Social Work
Edison Comunity College
Motorcycle License
I have a Motorcycle License.