Mary Jane Villamil
Summary
I am a license nurse in the Philippines.I was chosen best employee of the month in my current job.
Overview
2025
2025
years of professional experience
Work History
Customer Service
California Check Cashing
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Provided exceptional customer service, addressing concerns promptly and accurately.
- Trained and managed associates in customer service and sales techniques.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
Care Provider
Acclaim Home Care Services
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Promoted social, emotional, and physical health through diverse activities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Sales Associate
Forever 21
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
Medication Technician
Coterie Cathedral Hill
01.2022 - Current
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
Education
Bachelor Of Nursing - Nursing
Pines City Colleges
Baguio City Philippines03.2004
Skills
- Customer service management
- Window customer service
- Customer service training
- Client relations and customer service
Timeline
Medication Technician
Coterie Cathedral Hill
01.2022 - Current
Customer Service
California Check Cashing
Care Provider
Acclaim Home Care Services
Sales Associate
Forever 21
Bachelor Of Nursing - Nursing
Pines City Colleges
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