Maryjo Johnson
Springfield,OH
Summary
Dynamic administrative professional with extensive experience in receptionist duties and a strong foundation in advanced medical terminology and procedures. Proven expertise in customer service, complemented by exceptional computer skills, effective phone etiquette, and retail experience. Proficient in medical office accounts management, including payments and arrangements, and adept in EMR systems such as Athena and Epic. Years of experience as a state-tested nursing assistant in various care settings enhance the ability to provide compassionate support while managing multiple tasks efficiently.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Receptionist
Springfield Health Care Center
07.2023 - 10.2025
- Provided comprehensive customer care services, including appointment scheduling and payment setup.
- Managed collections on accounts and organized medical record filings.
- Conducted insurance verifications to streamline patient billing procedures.
- Handled incoming calls, directing them to relevant departments as needed.
- Demonstrated effective troubleshooting skills while managing multiple tasks simultaneously.
State Tested Nursing Assistant
Alto Staffing Agency
10.2020 - 09.2023
- Filling in for companies to ensure the quality of care they are giving to there residents. As well as caring for and assisting residents with any needs they may have.
- Delivered empathetic support to assist residents with daily activities across multiple facilities.
- Provided high-quality care to enhance overall well-being of residents in various settings.
Customer Service Associate/Cashier
City of Springfield
09.2022 - 06.2023
- engage with community via utility billing (water department)
- Streamlined payment processing, enhancing efficiency and reducing transaction time. Provided accurate account information to customers promptly.
- Start and End of day reports processing as well.
Hospice Aide
Crossroads Hospice and Palliative Care
12.2021 - 04.2022
- I care for patients with end of life needs as well as assisting families with help when they are no longer able to perform the patients personal care.
Home Health Aide
Ohio Valley Hospice (Hospice of the Miami Valley)
05.2021 - 10.2021
- I assisted in care for patients with terminal illnesses.
- Assisted in adl's bathing, changing clothes, haircare. and nail care as well.
- Provided companionship with patients and families.
- Also kept track of all new or declining notes and passed on to case manager.
- Changed dressings and provided wound care as well.
Cashier/Customer Service
The Home Depot
01.2021 - 06.2021
- Hours Varies
- Assisting customers in there shopping needs. Money handling and making drop deposits.
- Price adjustments and markdowns. Front facing product and overall appearance of register and self check out. Product look up and knowledgeable of where to find items in the store. Knowledge of measurement and precise details. Processing credit card applications for company as well.
Restorative Aide/ Nursing Assistant
South brook Care Center
03.2012 - 05.2020
- Dayshift 12 hours 7a-7p
- Assist patients with bathing, oral hygiene, grooming, feeding and elimination.
- Maintain a clean, healthy and safe environment.
- Assist nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
- Answers call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
Unit Clerk
Springfield Regional Medical Center
10.2017 - 01.2018
- Dayshift 12 hours 7a-7p
- Assisting surgery patients after surgery.
- Daily vitals as well as AD'S
- Responsible for charting I/O's adequately
- Encouraging Mobility and range of motion Charting all g-tube, foley catheter and bowel history Making sure all safety precautions were in line.
Stna/cna
Masonic Pathways
11.2016 - 12.2017
- Evening 8 hours 3p-11p
- Assisting in care and redirection of Alzheimer's and Dementia patients.Helping patients with activities including everyday hygiene and dressing.Assisting in memory activities like puzzles and matching objects.Overall caring and listening to past and present events of residents.
CRCA
Forest Glen
04.2013 - 05.2014
- Dayshift 8 hours 7a-3p
- Accurate records of patient care, condition, progress and concern
- Assisting patients with bathing, oral hygiene, grooming, feeding and elimination.
- Helping patients move in and out of beds, baths, wheelchairs Assisting nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.Collecting patient specimens and data, including vital signs, input/output and other delegated measurements.Answering call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/ equipment.
CNA/Restorative Aide
Heartland of Springfield
08.2010 - 12.2011
- Dayshift 12 hours 7a-7p
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.Responded appropriately to the physical, emotional and developmental needs of patients.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Assisted with patient transfer and ambulation. Followed safe lifting techniques and individual resident lifting instructions.Assisted patients with ambulation and crutch walking.
- Helped residents programming goals and increase their independence.
- Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
Education
Medical Billing & Coding Office Specialist - Online course
Ultimate Medical Academy-Tampa
Florida06-2026
Allied Health - Some College
Clark State Medical Assist Program
Springfield, OH10-2015
General - High school diploma
South High School
Springfield, OH05-1991
Skills
- Health information management
- Writing skills
- Schedule management
- Typing
- Records management
- Customer service
- Achieving HIPAA compliance
- Team management
- Teamwork
- Healthcare compliance
- EMR/EHR
- Hospital Experience
- Customer inquiry handling
- Documentation review
Certification
- Driver's License
- CPR Certification
- AED Certification
- First Aid Certification
- BLS Certification
- State Tested Nursing Assistant
- Certified Home Health Aide
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Administrative Assistant/Receptionist
Springfield Health Care Center
07.2023 - 10.2025
Customer Service Associate/Cashier
City of Springfield
09.2022 - 06.2023
Hospice Aide
Crossroads Hospice and Palliative Care
12.2021 - 04.2022
Home Health Aide
Ohio Valley Hospice (Hospice of the Miami Valley)
05.2021 - 10.2021
Cashier/Customer Service
The Home Depot
01.2021 - 06.2021
State Tested Nursing Assistant
Alto Staffing Agency
10.2020 - 09.2023
Unit Clerk
Springfield Regional Medical Center
10.2017 - 01.2018
Stna/cna
Masonic Pathways
11.2016 - 12.2017
CRCA
Forest Glen
04.2013 - 05.2014
Restorative Aide/ Nursing Assistant
South brook Care Center
03.2012 - 05.2020
CNA/Restorative Aide
Heartland of Springfield
08.2010 - 12.2011
Allied Health - Some College
Clark State Medical Assist Program
General - High school diploma
South High School
Medical Billing & Coding Office Specialist - Online course
Ultimate Medical Academy-Tampa