Marykate Taylor
Dedicated customer service and hospitality professional with more than 13 years of experience in restaurant operations, bartending, and call center support. Skilled in providing exceptional customer service, handling confidential information, resolving customer concerns, and maintaining accuracy in fast-paced environments. Proven ability to multi-task, communicate effectively, and work collaboratively to ensure customer satisfaction and operational success.
I believe in providing the same customer service experience that I would like to receive. I like to go into every situation with a positive and outgoing attitude. I am a people person and honestly enjoy making sure my customers are always comfortable and happy by the end of our interaction. I am a loving mother and wife and I strive to be a good person every single day.
Work History
Bartender
2 Years 8 Months- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Waitress
10 Years 2 Months- Resolved guest complaints effectively, ensuring positive outcomes and maintaining restaurant reputation.
- Showed strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Trained new staff on restaurant policies, menu items, and service standards.
- Developed strong relationships with regular customers to promote loyalty and repeat business.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Streamlined food preparation process, increasing kitchen productivity.
- Handled guest inquiries and complaints professionally, enhancing overall customer experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Teller 1
1 Year 1 Month- Maintained compliance with banking regulations in all service interactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Customer Care Representative
10 Months- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers and call backs.
- Maintained a high level of knowledge to provide accurate support.
- Laid off due to Call Center closing.
Education
High School Diploma
- Some College