Mary Kathryn Moody
Jacksonville
Summary
Detail-oriented professional with strong skills in customer service, organization, and communication. Experienced in managing workflows and enhancing application processes to drive efficiency and client satisfaction. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
23
23
years of professional experience
Work History
Sales Assistant
SunTrust Mortgage
Jacksonville
05.1999 - 09.2014
- Facilitated mortgage application processes by assisting clients with documentation requirements.
- Managed customer inquiries via phone and email, ensuring prompt resolution and customer satisfaction.
- Coordinated with loan officers to streamline application workflow and reduce processing delays.
- Prepared loan documents for processing and approval, facilitating timely loan disbursements.
Reception Manager
Pinkston, Cohen and Pinkston, PA
Jacksonville
04.1991 - 02.1999
- Managed front desk operations to ensure smooth daily workflow.
- Oversaw scheduling and appointment management for attorneys and clients.
- Maintained office supplies inventory and ordered necessary materials.
- Handled incoming calls and directed them to appropriate personnel.
- Managed the front desk operations, including greeting guests and visitors in a professional manner.
- Processed payments from customers in accordance with established policies.
- Updated information on the company's website about available services and products.
- Performed administrative tasks such as copying, faxing or scanning documents.
- Tracked deliveries coming into the building and notified relevant personnel accordingly.
- Developed and maintained customer service standards for reception staff.
- Organized meetings with clients and ensured their comfort while waiting for appointments.
- Ensured all office equipment was functioning properly and arranged repairs if necessary.
- Coordinated special events such as conferences, seminars or workshops held onsite.
- Monitored office supplies to replenish needed inventory before depletion.
- Pitched in to help with office tasks during busy periods and staff absences.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NC06-1986
Skills
- Mortgage processing
- Loan documentation
- Customer inquiries
- Application coordination
- Document preparation
- Customer relationship management
Timeline
Sales Assistant
SunTrust Mortgage
05.1999 - 09.2014
Reception Manager
Pinkston, Cohen and Pinkston, PA
04.1991 - 02.1999
High School Diploma -
South Mecklenburg High School