Mary Laura Trentadue
Houston,TX
Summary
25+ years Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Proficient in customer service best practices and related options.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Corebridge Financial / AIG VALIC
07.1998 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and online access, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
NYL Care 65
12.1995 - 07.1998
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and improving overall user experience.
Education
High School Diploma -
Dobie High School
Houston, TXSkills
- Complaint Resolution
- Microsoft Outlook
- Office Equipment Proficiency
- Documentation
- Critical Thinking
- Microsoft Excel
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Representative
Corebridge Financial / AIG VALIC
07.1998 - Current
Customer Service Representative
NYL Care 65
12.1995 - 07.1998
High School Diploma -
Dobie High School
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