Mary Lee Alu
Pittsburgh,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
UPMC
Pittsburgh, PA
08.2014 - 10.2015
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved patient concerns through effective communication and problem-solving techniques.
- Assisted customers with inquiries regarding services and medical procedures.
- Developed positive relationships with customers through friendly interactions.
- Maintained accurate records of customer interactions in the database system.
- Utilized electronic health record systems to manage patient information and appointments.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Small Groups Director
Unity Community Church
Pittsburgh, PA
05.2002 - 08.2014
- Developed and implemented strategic plans for church growth and sustainability.
- Oversaw budget management and resource allocation for church initiatives.
- Coordinated volunteer recruitment and training for various church services.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Led community outreach programs to engage local residents in church activities.
- Organized events to promote spiritual development and community involvement.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
Education
Plum Senior High School
Pittsburgh, PASkills
- electronic health records
- customer satisfaction
- problem resolution
- database management
- administrative support
- communication skills
- resource management
- Active listening
- Creative problem solving
- Travel planning
- Filing
Timeline
Customer Service Representative
UPMC
08.2014 - 10.2015
Small Groups Director
Unity Community Church
05.2002 - 08.2014
Plum Senior High School